Forced, Fast, Dispersed Chad Voller, Managing Director at CPG, discusses cyber security and how everything happened so fast and unexpectedly, there was no real adjustment period. IT teams had to move quickly when switching support from one enterprise network to multiple home networks. New innovations and technologies had to be created in short time span […]

Meaningful Client Engagements: Don’t Get Left Behind If voice communication is your company’s only path, your team is probably struggling with internal collaboration and meeting customer’s needs. Worse, you are probably losing out on potential clients. Schedule an appointment on how to start leveraging your business communication strategy. Meaningful Client Engagements Transcript Aaron: If voice […]

Consumer Engagement: Building a Strategy Every business engages with clients, but now we are finding that we need to start engaging with clients beyond voice. Before exploring alternative communication paths, we need to understand that customers are looking for 4 basic things: empathy, reliability and dependability, assurance, and responsiveness. Then we can form a foundation […]

Connecting with Clients: Moving Beyond the Phone With companies having to reduce their staff, engaging with clients by voice became increasingly more difficult. Businesses now have to find alternative ways to communicate with clients; such as email, webchat or SMS. Schedule a consultation to learn more about voice alternatives! Client Engagement Transcript Aaron: Sadly, we […]

Nate Petry, VP of Sales at TTx, sat down with Aaron Clark, Technical Account Manager, and Chad Voller, Managing Director at CTG, to discuss the nuances of this “new normal” and what it means for companies, and IT, in the future. TTx has been around for 40 years, providing IT solutions for voice, server, wired […]