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Our Commitment


We know it is frustrating to lack confidence in your IT partner. That's why we strive to be the most trusted information technology solution provider in our market and we act with great care for the future of your business.

You can expect TTx to communicate with you proactively and own the outcome of managing your business' information technology so you can rest assured that IT is handled, day in and day out.

We strive to be the most trusted partner you've ever worked with, period.


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Customer Satisfaction Feedback

SmileBack Rating

98
100
Based on 150 reviews in the last 30 days
Last Updated: 06/24/2022
How is this score Calculated?

Recent Reviews

View All Reviews
"It was completed in a timely manner. Thanks!"
Tom M.

06/24/2022 | on ticket #976031 - Laptop Time out Issues
"Sam was awesome!! He was focused on excellent customer service and helped me re-program the phone to get it back online. THANK YOU!!"
Mary B.

06/24/2022 | on ticket #978201 - front desk phone unable to dial out/receive calls
"Dave was amazing working with me and staff in working through this issue. "
Stephanie S.

06/23/2022 | on ticket #978118 - Connecting to Teams error.
"thanks Herminio! i called, you solved - life is good when somebody else does all the work!! 🤣"
Randy C.

06/23/2022 | on ticket #978550 - Assistance with RDP
View All Reviews

How We Use Net CSAT Score

The calculation

The Net CSAT Score is a single number that gives us an overall picture of how well we’re doing, based on how many positive and negative reviews we’ve received. Because it’s standardized, it’s a metric we can track weekly, and manage against. It’s calculated like this:

(Percent Positive Reviews – Percent Negative Reviews) / Total Reviews = Net CSAT Score

Feedback Collection

Every time a customer closes a support ticket, they have the opportunity to provide feedback on how well we met the expectations of our brand promise throughout that specific interaction. If they want to provide an optional comment, they are encouraged to do so. We average over 250 reviews every quarter, and broadcast our real-time CSAT score on a dashboard in our network operations center (NOC).

Customer Testimonial Videos

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TTx & ViaQuest

TTx & R.W. Sidley

TTx & Quality Castings

TTx & Chagrin Valley Engineering
bturner@ttx-inc.com (216) 739-2826

STAFF SPOTLIGHT

Buzz Turner | Strategic Account Manager

Buzz Turner joined TTx in 2013 and serves as a Strategic Account Manager.
“I have the privilege of working with a great team with a common goal to do what is best for the client.”

Buzz’s personality (INFP-A) is classified as “The Mediator” who is driven by feeling a sense of purpose in his work. Wherever he finds himself within his job description, he tries to cultivate a tangible connection to what he does – looking for reassurance that his effort is valuable to the organization, and to the clients he serves.

Read More > Meet Our Team >

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STRONGSVILLE, OH 44149
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  • Schedule IT Solutions Demo
  • Schedule a Maven Cloud Demo
  • Want to come to a Cleveland Guardians Game?