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Our Commitment


We know it is frustrating to lack confidence in your IT partner. That's why we strive to be the most trusted information technology solution provider in our market and we act with great care for the future of your business.

You can expect TTx to communicate with you proactively and own the outcome of managing your business' information technology so you can rest assured that IT is handled, day in and day out.

We strive to be the most trusted partner you've ever worked with, period.


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Customer Satisfaction Feedback

SmileBack Rating

97.5
100
Based on 122 reviews in the last 30 days
Last Updated: 05/20/2022
How is this score Calculated?

Recent Reviews

View All Reviews
"Ease of working with Brian."
Glenn B.

05/20/2022 | on ticket #975785 - File corrupt - needs restore
"Dave was very patient and helpful "
Amanda A.

05/17/2022 | on ticket #975399 - Not able to connect into the VPN and connect into Epicor
"Brian is STILL the MAN!!!! always does an awesome job and does really good at explaining things to me. many thumbs up!! πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘"
Randy C.

05/17/2022 | on ticket #975514 - Excel slow
"thanks! hope this solves the issues."
Randy C.

05/17/2022 | on ticket #973606 - Time clock software -- an issue with roaming profiles?
View All Reviews

How We Use Net CSAT Score

The calculation

The Net CSAT Score is a single number that gives us an overall picture of how well we’re doing, based on how many positive and negative reviews we’ve received. Because it’s standardized, it’s a metric we can track weekly, and manage against. It’s calculated like this:

(Percent Positive Reviews – Percent Negative Reviews) / Total Reviews = Net CSAT Score

Feedback Collection

Every time a customer closes a support ticket, they have the opportunity to provide feedback on how well we met the expectations of our brand promise throughout that specific interaction. If they want to provide an optional comment, they are encouraged to do so. We average over 250 reviews every quarter, and broadcast our real-time CSAT score on a dashboard in our network operations center (NOC).

Customer Testimonial Videos

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TTx & ViaQuest

TTx & R.W. Sidley

TTx & Quality Castings

TTx & Chagrin Valley Engineering
jvest@ttx-inc.com (216) 739-2849

STAFF SPOTLIGHT

Jody Vest | Talent Acquisition & Development Manager

Jody’s personality (ENFJ-A) is classified as β€œThe Protagonist,” who is a natural-born leader, full of passion and charisma. Jody offered his take on what being a protagonist means to him saying, β€œThe passion that I have for people, and for TTx, I have the opportunity to attract great team players to TTx and strengthen our service delivery to our clients… I am only a small spoke in the wheel but being able to understand and communicate our needs to our team members allows us all to move forward in unison and become a truly β€˜elite’ organization for our clients.”

Read More > Meet Our Team >

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