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Our Commitment


We know it is frustrating to lack confidence in your IT partner. That's why we strive to be the most trusted information technology solution provider in our market and we act with great care for the future of your business.

You can expect TTx to communicate with you proactively and own the outcome of managing your business' information technology so you can rest assured that IT is handled, day in and day out.

We strive to be the most trusted partner you've ever worked with, period.


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Customer Satisfaction Feedback

SmileBack Rating

98.4
100
Based on 125 reviews in the last 30 days
Last Updated: 01/20/2022
How is this score Calculated?

Recent Reviews

View All Reviews
"Definitely appreciate the help!!"
Michael B.

01/20/2023 | on ticket #996508 - Onsite Support for Hazel
"All handled, thanks!"
Joe D.

01/20/2023 | on ticket #997308 - Incoming Email Issue
"Dave admitted that he may have been the one to make the mistake rather than me. I appreciate the honesty."
Amy L.

01/19/2023 | on ticket #997530 - AZURE Can we get 5 more AZURE licenses
"Smoothly and wonderfully as always. It is always a pleasure and rest assured my issue is taken care of by you."
Anthony C.

01/19/2023 | on ticket #997444 - Room 175
View All Reviews

How We Use Net CSAT Score

The calculation

The Net CSAT Score is a single number that gives us an overall picture of how well we’re doing, based on how many positive and negative reviews we’ve received. Because it’s standardized, it’s a metric we can track weekly, and manage against. It’s calculated like this:

(Percent Positive Reviews – Percent Negative Reviews) / Total Reviews = Net CSAT Score

Feedback Collection

Every time a customer closes a support ticket, they have the opportunity to provide feedback on how well we met the expectations of our brand promise throughout that specific interaction. If they want to provide an optional comment, they are encouraged to do so. We average over 250 reviews every quarter, and broadcast our real-time CSAT score on a dashboard in our network operations center (NOC).

Customer Testimonial Videos

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TTx & ViaQuest

TTx & R.W. Sidley

TTx & Quality Castings

TTx & Chagrin Valley Engineering
sursem@ttx-inc.com (216) 739-2848

STAFF SPOTLIGHT

Scott Ursem | President

Scott’s personality (ESTJ) is classified as “The Executive.” These folks are excellent administrators and are unsurpassed at managing things or people. Pretty fitting personality type for the President of the company.

Read More > Meet Our Team >

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  • Schedule IT Solutions Demo
  • Schedule a Maven Cloud Demo
  • Who’s Hungry?
  • Want to Play a Round of Golf?