About Us
At TTx, people come first, and our customer service reflects that philosophy.
As a leading IT service partner and provider, TTx is positioned to help you and your company design and support IT infrastructure systems in order to positively impact your business today and into the future.
Because we believe people matter, we also believe:
Customer service matters // Customer service is the external manifestation of our internal culture. Rooted in our culture of relatability, we are dedicated to using our resources to support your business and what matters to you. We employ our sense of responsibility and our honed expertise to maximize your success. And rooted in our culture of prudence, we think carefully about the patterns of the past and the potential for the future.
Credibility matters // Our culture is rooted in our beliefs that people matter, that credibility is vital, and that the future deserves great care in our present actions.
Experience matters // We are deliberative. We think carefully about the patterns of the past and the potential for the future. We have distilled best practices through the careful evaluation of previous implementations and procedures. We have been doing this for over 30 years and we continue to learn and adapt based on our past experience, our present expertise, and our hope for the future.
Who does TTx serve?
Small, medium, and enterprise IT environments
TTx serves local (Northern Ohio) businesses who have voice and data projects that can be enhanced by (or require) the involvement of a local partner with deep expertise. Specifically, we serve the CIO and the IT Director. You guys are on the front lines. Charged with managing high-visibility and high-risk organizational assets with a stewardship mentality. We help you design and plan for best-in-class performance, stability, predictability, and security.
Why TTx?
We are here to help.
We’ve had our finger on the pulse of the UC vs UCaaS voice conversation for the last 3 years. We believe that we are uniquely positioned to guide any organization through that conversation toward the ideal solution. We have a full network engineering practice that can be leveraged to help design, deploy and support projects at scale. We have a unique relationship with a financial services company that allows your department to smooth out large capital purchases into a predictable monthly spend.
We have a suite of solutions that can be leveraged through a project or an ongoing proactive/reactive service relationship, and we’ve helped a bunch of local organizations
find the right VOICE solution that matches a specific business goal (price, cost, management, integrations, reporting, etc.).
- MIGRATE from TDM to VoIP
- PLAN a migration strategy from a premise-based voice system to the cloud
- BACKUP & RESTORE critical data and applications
- Expand WiFi coverage with best-of-breed access points
- Get the most out of your outbound or inbound call-center with INTEGRATIONS and REPORTING
- FINANCE (rent or lease) traditional capital projects
Want to Learn More about TTx?
Our People
A tagline like “Technically, people matter” seems odd in a technical world obsessed with automation, but our experience has shown that all systems – and businesses in general – are only as good as the people operating them.
Our History
Teletronics Communications, Inc. was founded in 1980 by Gale Kenney and Tom Ursem as an end-to-end deployment, services and support operation for business phone systems. In 2014, with the increased proliferation of cloud based technologies and our increasing role as a managed services provider, we chose to adapt our name from Teletronics, Inc. to TTx.
Interested in starting a conversation with us? Let’s talk about your business!