Brightmetrics
Business analytics for Mitel phone systems
Business intelligence analytics that helps you collect, organize, and analyze your phone system data.
Looking to get more out of your call center data? Brightmetrics offers a suite of in-depth and highly configurable reporting tools that go beyond basic metrics, providing real business intelligence analytics. With Brightmetrics, your business can gather and organize relevant information to enhance customer experience and employee communication using features like:
Real-time dashboards
Monitor what's happening in your call center as it occurs with real-time data reporting tools, giving you the flexibility to respond to customer needs immediately.
Enterprise Contact Center (ECC) analytics
This add-on is customized for the data reporting essentials of ECC, enabling you to analyze your call center metrics to help create the best customer experience possible.
Core unified communications (UC) analytics
Access configurable data feeds from multiple sources to delve as deeply as you want into your phone system data.
Interested in learning more?
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