Mitel MiVoice Business
Business communications for you and your customers
MiVoice Business makes it possible to collaborate with coworkers, manage customer service requests, and handle calls in one simple-to-use solution.
Benefits of using MiVoice Business
01
Greater voice control
The system's intelligent routing ensures calls reach the right person at the right time, while the IP desk phone options give teams the freedom to choose devices that match their work styles. The advanced call control features may also help you maintain a professional image while improving your team's efficiency.
02
Collaborate with colleagues remotely
MiVoice Business brings everything together in one unified platform – video conferencing for team meetings, instant chat for quick questions, screen sharing for training sessions, and file sharing for project collaboration. This integration eliminates the need for multiple communication tools, reducing both costs and complexity while improving team productivity.
03
Scalable for all organizations
Whether you're expanding your team, adding new locations, or integrating acquired businesses, MiVoice Business scales smoothly without requiring a complete infrastructure overhaul. This adaptability is crucial for managing both immediate needs and long-term growth plans, making it a smart choice for organizations focused on future expansion.
Applications included in MiVoice Business
MiCollab for connecting, communicating, and collaborating
Includes chat, voicemail notification and retrieval, messaging, fax, and automated features so your employees can stay productive and collaborate, no matter where they are.
MiContact Center Business for customer experience management
Manage interactions and improve customer experience with the use of interaction recording, generative AI, quality management, real-time dashboards, and more.
MiVoice Business Console for flexible call handling
Access call processing and telephony features from your PC, allowing employees to work from anywhere at any time. This flexibility makes it an ideal solution for on-site, remote, and hybrid workers.
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