Brian is always a pleasure to work with. He is able to ask the right question and able to diagnose and resolve my issues with easy. Appreciate all his patience with me.
Our Customer Satisfaction
Top Reviews
Ashley T.
06/13/2023
on ticket #1010721 - Continuous PLC Upload
We just implemented our new phone system and Jacob has been a rock star handling our change requests as we settle into Maven Cloud! We are extremely excited for the new phone system!
Tom C.
04/18/2023
on ticket #1005616 - phone
TTx We appreciate your prompt attention and resolve to ensure that our email security is a top priority. Best Regards
Lynn C.
04/03/2023
on ticket #1004046 - High Importance- Security Risk Via Email-FW: Lets verify your email
Herminio was fantastic to work with. He was committed to getting my problem solved and providing excellent customer service. Dave was also a great help, as usual. Thanks to their teamwork, I was able to get my problem resolved. I am very appreciative!
Kirstie R.
03/13/2023
on ticket #1002225 - DYMO printer software not working
The technician was helpful and professional. He asked if there was anything else when he finished with my primary concern and ended up answering a totally different question that I have had for a while to do with Mitel
Cindy P.
02/28/2023
on ticket #1001101 - Microsoft 365 logout?
Dave is always super helpful and great to work with! He has fixed a lot of issues for me and is always nice to talk to on the phone. Thank you for the great service!
Kirstie R.
02/21/2023
on ticket #1000581 - Docking station is not showing 2 monitors.
Thanks Chris, I really appreciate you jumping in and helping out! I also really appreciate you calling my big boss and helping her out directly. This is why you guys are worth it!!
Randy C.
02/16/2023
on ticket #1000070 - User at Risk email
TTx, Thank you for the support on our repaired computer scan. The clean bill of health and speed check was just what we needed to see to move forward! Much Appreciated
Karan S.
01/26/2023
on ticket #998107 - Computer Scan 8 am 01/25/23
Since Herminio has come to handle our issues at the department with his can do attitude it has been a relief knowing that he is there when needed to help or just answer questions and this incident was no different. This issue required off site as well as on sight attention and with his patience Herminio took the time to explain the issues and what needed to happen to correct them.
Robert A.
01/06/2023
on ticket #996404 - Assistance with deleting files on Booking PC
SmileBack Rating
98.9
100
All Reviews
"Thank you Brian and Jonathan! The new portal looks great, a lot of new enhancements and user friendly!"
Lynn C.
11/27/2023 | on ticket #1023364 - TTx Portal Unable to Access FW: Password Reset Requested
"Excellent assistance by Dave!"
Liz P.
11/27/2023 | on ticket #1023539 - Email/Temporary Password Change or Removal of Access
"Thank you!"
Joan M.
11/27/2023 | on ticket #1023666 - Guest Wireless Network Password
"Great job!"
Gregg A.
11/22/2023 | on ticket #1023158 - Add user to phone
"Only had to contact once to get this closure set up as requested"
Sheila M.
11/22/2023 | on ticket #1023078 - OFFICE CLOSURE
"thanks for the help with this OT scan!"
Randy C.
11/21/2023 | on ticket #1020142 - GrayMatter Report - Firewall Rules
"thank you Herminio and for the web browser view explanation!!"
Randy C.
11/21/2023 | on ticket #1023444 - vSphere - Software - install
"timely update"
John D.
11/20/2023 | on ticket #1023394 - Employee updates
"No advanced notice on the server address change. Today's fix was quick."
John K.
11/20/2023 | on ticket #1023270 - Unable to sign into NetExtender
"Outstanding service...thank you again!"
Gregg A.
11/20/2023 | on ticket #1023161 - Please add user to phone
"thank you so much for all the help in such a critical time. it is very nice to know i'm in good hands and my issues will solved. Thanks all that helped out!! Thanks Johnathan!! Thanks Herminio!!! 👍😊👍"
Randy C.
11/20/2023 | on ticket #1022325 - NAS Offline
"The swift response to my dilemma! THANK YOU!"
Heather G.
11/16/2023 | on ticket #1023042 - Need new mouse
"Quick response and help from Brian as always. Additional information provided that will help me plan to address the issue in the future. Thank you!"
Christine G.
11/16/2023 | on ticket #1022902 - Disk Space
"issue resolved"
Helen D.
11/13/2023 | on ticket #1022600 - Unable to Access CashPro Site (Chrome)
"Quick response and fixed asap."
Connie R.
11/13/2023 | on ticket #1022772 - Teams
"Jordan...... WHAT A GREAT GUY."
Graham M.
11/10/2023 | on ticket #1022610 - my phone calls
"thank you!!"
Randy C.
11/09/2023 | on ticket #1022479 - please remove profile
"Outstanding customer support. Handled with ease. Thank you a bazillion times!"
Gloria P.
11/03/2023 | on ticket #1022065 - Password reset for
"Brian O. came thru in the clutch as usual and handled the issue! Thanks Brian!"
Dan L.
11/02/2023 | on ticket #1021974 - New user needs set up
"Knowledgeable employees."
Robert A.
11/01/2023 | on ticket #1021773 - Not logging on to domain properly
"Herminio is very good at what he does."
Adrianne N.
11/01/2023 | on ticket #1021678 - FW: NEW WORLD ERRORS
"Very fast and efficient service. Thought of things we never would have known to look into."
Mariann F.
11/01/2023 | on ticket #1021761 - email/O365 compromised
"thank you Brian!!"
Randy C.
10/30/2023 | on ticket #1021537 - account reset
"thank you Chris!! awesome of you to jump in and help out!!!!!! 👍😃👍"
Randy C.
10/27/2023 | on ticket #1021449 - Issues with a shared folder link on some machines
"The tech took a very short time in fixing the problem and went above helping me out with hopefully deterring future issues"
John S.
10/26/2023 | on ticket #1021371 - Phone Issue
"Sam responded quickly changing a phone over to the group. Thanks."
Tim M.
10/26/2023 | on ticket #1021437 - extension reading
"Great customer service!"
RIck Z.
10/26/2023 | on ticket #1020736 - Hunt Group
"Fast response, much appreciated, thanks."
Tim M.
10/23/2023 | on ticket #1020988 - New hire - phone setup
"Immediate response (by Sam). Your entire team is always so responsive, helpful and knowledgeable. Thanks."
Kelli K.
10/20/2023 | on ticket #1021043 - please remove access
"Thank you for the quick response on this!"
Laura T.
10/19/2023 | on ticket #1020987 - Email block
"Dave was very helpful and did a lot of troubleshooting to find the problem. he also checked back regularly to see if there were any more problems. Excellent customer service. 10 out of 10!!"
Katie H.
10/18/2023 | on ticket #1020416 - Review Account lock outs for Katie's Account
"Thank you for the after hours support! Bri/yan’s (and Chris) are the best!"
Craig S.
10/17/2023 | on ticket #1020873 - On Call: - Arizona No Internet
"Sam did a great job of working through the problem with me and scheduling a convenient time to resolve the issue. Thanks!"
Gene H.
10/16/2023 | on ticket #1020321 - calls are going to a mailbox that says it can't take messages
"Responded quickly and issue resolved!"
Tiffany K.
10/16/2023 | on ticket #1020686 - Password Change
"Prompt, accurate service!"
Greg A.
10/13/2023 | on ticket #1020532 - User
"As usual, Sam was excellent!"
Will C.
10/12/2023 | on ticket #1020374 - Unable to access voicemail
"Prompt response by Jordan getting our holiday recording all set, thanks."
Tim M.
10/12/2023 | on ticket #1020379 - Holiday party recording - changes
"Thank you Brian!! always helpful! always THE MAN!!!! 👍👍"
Randy C.
10/12/2023 | on ticket #1019448 - FW: Annette's Phone
"My problem was solved, and the assistance was thorough and professional."
Cindy P.
10/11/2023 | on ticket #1019806 - Mitel through my computer
"Thank you very much for your patience with me."
Joan M.
10/10/2023 | on ticket #1020218 - iPhone issues
"Great service as usual."
Louis G.
10/10/2023 | on ticket #1019802 - Intercom Issue - reboot
"Super quick to reply as always :)"
Mariann F.
10/10/2023 | on ticket #1020145 - User
"Responded quickly and accurately."
Alex K.
10/06/2023 | on ticket #1019873 - Work group calls only ringing for a second
"Fix was rather easy. Able to get up and running fairly quickly."
Alanna S.
10/06/2023 | on ticket #1019483 - Cannot access our card reader program
"Info received quickly and I am passing it on to other officers."
Alanna S.
10/06/2023 | on ticket #1019888 - Microsoft authenticator
"Extremely fast and efficient response time. Thank you!"
Chris T.
10/04/2023 | on ticket #1019884 - License Violation Message in Mitel
"Dave took care of our issue promptly. Service with a smile!"
Carol T.
10/04/2023 | on ticket #1019835 - Eliminate e mail
"Good service per usual."
Louis G.
10/04/2023 | on ticket #1019834 - Alert - Low Memory
"All is good here. Good service as usual."
Louis G.
10/03/2023 | on ticket #1019409 - Report For DID phones
"Friendly and helpful as always, especially Dave."
Cindy P.
10/03/2023 | on ticket #1019734 - Read only?
"Jordan is the man! Always makes it nice and easy."
Alex H.
09/28/2023 | on ticket #1019491 - New User
"Awesome job...prompt!!!"
Greg A.
09/26/2023 | on ticket #1019285 - Employee login
"Prompt action taken upon request of changes."
Alanna S.
09/26/2023 | on ticket #1015768 - Requesting help for programming
"Very prompt and completed exactly what I needed"
Alex K.
09/25/2023 | on ticket #1019184 - Running out of IPPhone licenses
"Fast response and fast resolution. Sam is always helpful and easy to work with."
Scott P.
09/22/2023 | on ticket #1019079 - 800 number not working
"Dave was helpful as usual."
Rose S.
09/22/2023 | on ticket #1018891 - Printer Issues
"jordan was quick to reply with a solution, thanks."
Tim M.
09/22/2023 | on ticket #1018897 - 3-way calling question
"everything was worked out great, Braeden Smith is very professional and helpful!"
Jen S.
09/21/2023 | on ticket #1018940 - outlook password
"Thanks Jordan for assisting with this request."
Tim M.
09/21/2023 | on ticket #1018904 - Pin needed for login for HT User
"Braeden was willing to stop by the office multiple times to work on the various laptop problems. He was able to find the problem with the usb ports on the newest laptop."
Bruce M.
09/21/2023 | on ticket #1017849 - Engineering Laptop - COM1 Port Problem
"The TTx support staff if excellent at what they do."
Nick T.
09/21/2023 | on ticket #1018204 - Mobile App connectivity
"The help came fast and the tech was very friendly."
Erin B.
09/21/2023 | on ticket #1018826 - New Employee
"Problem solved in time."
Ron T.
09/21/2023 | on ticket #1018236 - Mitel accounts for new hire - "Your voice mailbox is not available"
"Sam responded quickly to my questions, thank you for your prompt help."
Tim M.
09/20/2023 | on ticket #1017729 - New hire phone setup
"thank you Dave!!"
Randy C.
09/20/2023 | on ticket #1018915 - tablet has the password expired.
"thanks Bryan! 👍😃👍"
Randy C.
09/18/2023 | on ticket #1015761 - Connectivity Issue with Mobile SCADA Tablet
"As always you guys hung in there during multiple calls to our 365 vendor to make sure this was up and running. Thanks for the patience and fantastic customer service!"
William T.
09/18/2023 | on ticket #1018331 - Voicemail to Email for user
"Such quick service! Thank you, Kyle!"
Heather G.
09/13/2023 | on ticket #1018221 - Please release
"Super quick response. Thanks!"
Andy F.
09/12/2023 | on ticket #1018009 - phone system backup
"Thank you Jon, I appreciate you always being on top of our updates."
Lynn C.
09/11/2023 | on ticket #1017977 - Critical Issue SentialOne
"thanks Bryan!!"
Randy C.
09/11/2023 | on ticket #1017907 - NetExtender license issue
"thank you TTX team for the help and support on this! Big step done, thanks for helping us in the OT side as well as the IT side."
Randy C.
09/11/2023 | on ticket #1016411 - Graymatter Security Assessment 2023
"fast response"
Tyler S.
09/08/2023 | on ticket #1017824 - release email quarantine
"Dave is always great, attentive, solves problems quickly and personable!"
Liz P.
09/08/2023 | on ticket #1017847 - needs account unlocked
"thank you Brian - as always YOU ARE AWESOME!!!! 👍😃👍"
Randy C.
09/07/2023 | on ticket #1017724 - FW: QUARANTINE
"Appreciate the quick response"
Rick Z.
09/07/2023 | on ticket #1017688 - Workgroup User Issue
"Quick response"
Rick Z.
09/06/2023 | on ticket #1017608 - Directory Dial Issue
""
Bert E.
09/05/2023 | on ticket #1017063 - duplicate DTMF tones when calling one number with certain audio settings
"quick and efficient solution found!"
Christian L.
09/01/2023 | on ticket #1017067 - Phone problem
"Very prompt service from Braeden. Thank you."
Mariann F.
09/01/2023 | on ticket #Account 1017343 - Account Shutdown
"Thanks for the fast response"
Rick N.
09/01/2023 | on ticket #1017368 - Proofpoint
"Same day resolution."
Bert E.
08/31/2023 | on ticket #1017270 - TTx portal access assistance needed
"thank you Bryan for the in-depth help! I know AT&T sucks and is a pain to deal with especially when they hang up on you."
Randy C.
08/30/2023 | on ticket #1016777 - Internet Packet Loss
"Kyle did a good job getting this computer working."
Jim R.
08/30/2023 | on ticket #1017060 - Dave's Computer
"Jordan is the best!"
Barton M.
08/28/2023 | on ticket #1015739 - Phone Switch
"Thank you very much. Everything is working as it should."
Matt N.
08/28/2023 | on ticket #1016792 - Check Printer
"Thank you Kyle for your help!"
Heather G.
08/25/2023 | on ticket #1015592 - New WatchFire Sign
"My problem is fixed!"
Cindy P.
08/24/2023 | on ticket #1016694 - Laptop microphone
"Prompt and dependable service!"
Patrick P.
08/23/2023 | on ticket #1016236 - Create User
"Dave is great. Quick response, quick resolution."
Daniel S.
08/22/2023 | on ticket #1016393 - Issue with a zip file
"Our issue was resolved to the satisfaction of all."
Carol T.
08/22/2023 | on ticket #1015838 - New Printer
"An enormous thank you to Jonathan and Dave! I appreciate your resolve on the email issue and taking the time to ensure that everything was in working order. Thank you again"
Lynn C.
08/22/2023 | on ticket #1016415 - Mailbox access and Mailbox access
"Speed in resolution. Thank you!"
Joan M.
08/21/2023 | on ticket #1016311 - FW: Proofpoint Essentials - Alert: Delivery blocked
"Dave was quick and efficient -- I appreciated that he was able to assist me and get this taken care of. Thanks"
Fran B.
08/18/2023 | on ticket #1016186 - Wif-Fi log in
"Jordan was incredible. Extremely pleasant, quick service. Asked great questions, waited to confirm the solution was working. Thanks Jordan!!!!"
Brad B.
08/17/2023 | on ticket #1015877 - Create new VM greeting for temporary posting
"This was a complicated project and it was handled efficiently and effectively!"
Jack H.
08/16/2023 | on ticket #1015538 - Microsoft SQL Server Help
"Very prompt and effective response. Thanks Brian!"
Mariann F.
08/14/2023 | on ticket #1015737 - Missing Emails
"Thank you for your fast and courteous response and updates."
Michael C.
08/11/2023 | on ticket #1015618 - Outlook Web Access
"Herminio was very nice, and I like that he takes the time to call. It gives a personal touch and makes one feel like their technical issues are important to him too."
Christopher S.
08/11/2023 | on ticket #1015646 - Prodoc-idocvault
"Problem solved, All is good."
Joe T.
08/11/2023 | on ticket #1p15634 - Computer
"Dave is the best."
Michael G.
08/08/2023 | on ticket #1015039 - how to access a VPN
"Dave can never leave TTX."
Carol T.
08/08/2023 | on ticket #1015401 - Dave can never leave TTX.
"Quick service and you were able to help myself and another vendor accomplish our task!"
Alanna S.
08/07/2023 | on ticket #1015340 - Power Alarm backup from UCPDSVR4
"The TTX team is always so quick to respond and help."
Janelis M.
08/05/2023 | on ticket #1015243 - On-Call Voicemail. Camera System issues.
"Jordan was fantastic to work with and quickly recognized the resolve for the issue."
Shannon W.
08/04/2023 | on ticket #1015102 - No in/out
"Thanks"
Rick N.
08/02/2023 | on ticket #1014941 - Proofpoint
"Vince always does a great job for us. He's a keeper for sure."
John W.
08/02/2023 | on ticket #1014413 - No Subject
"Always helpful.
"
Don C.
08/01/2023 | on ticket #1014739 - Computer
"Thanks Jordan!"
Neelay P.
07/31/2023 | on ticket #1014645 - Extension 2123
"thanks for he help Dave"
Cheryl M.
07/28/2023 | on ticket #1014587 - Need to restore file.
"A more unique problem with Microsoft policies that was resolved with good advice."
David R.
07/28/2023 | on ticket #1014500 - FW: Rule detected - High volume of sensitive information shared externally
"thanks Brian! helpful as always!
"
Randy C.
07/27/2023 | on ticket #1014528 - FW: Proofpoint Essentials - Quarantine Digest
"The issue was resolved"
Lynn C.
07/26/2023 | on ticket #1014494 - trying to send out email from her outlook account.
"Quick response"
Andy M.
07/26/2023 | on ticket #1014481 - Apply DID numbers
"Thank you for the quick response!"
Heather G.
07/26/2023 | on ticket #1014454 - Release emails
"👍👍"
Randy C.
07/25/2023 | on ticket #1014342 - Decommissioned Laptop
"thank you Brian!"
Randy C.
07/25/2023 | on ticket #1014297 - account reset - NewUser1
"Very helpful. Walked me through the whole process of resolving my issue with patience and professionalism. Thank You!!!!!"
Bob B.
07/25/2023 | on ticket #1014329 - Authenticator and Outlook
"Employee was able to download the needed player for invest."
Alanna S.
07/24/2023 | on ticket #1014302 - Help playing a GeoVision Video
"Chris was great and very informative, very helpful. Thanks again"
Blanche A.
07/21/2023 | on ticket #1014083 - Web browser pop-up
"Great service!"
Lisa H.
07/19/2023 | on ticket #1013624 - Adobe Sign-In Pop up
"Very quick and helpful!"
Liz P.
07/17/2023 | on ticket #1013640 - Release quarantine email
"👍👍👍👍👍👍👍👍👍👍"
Randy C.
07/17/2023 | on ticket #1013646 - NewHire - account RESET
"Dave is always so nice and makes the calls easier by handling everything quickly"
Janelis M.
07/14/2023 | on ticket #1013524 - Account Password reset and Unlock.
"thank you!!!"
Randy C.
07/14/2023 | on ticket #1013494 - FW: Email
"Super quick service!"
Heather G.
07/13/2023 | on ticket #1013416 - Please release email
"Could not function without you guys!"
Carol T.
07/13/2023 | on ticket #1013442 - New Employee
"Quick response. All set."
Andy M.
07/12/2023 | on ticket #1013322 - FW: more licenses needed
"Thank you for your dedication to getting this squared away."
Will C.
07/12/2023 | on ticket #1008519 - Assist with setting up 6920 phones
"Excellent assistance as always!"
Christopher C.
07/11/2023 | on ticket #1012396 - Extension forwarding - INC0248838
"Fast and efficient as usual."
Carol T.
07/10/2023 | on ticket #1013136 - New Employee P.C. add 1 G1 and 1 proofpoint
"Dave has always been helpful when I need it!"
Stan K.
07/10/2023 | on ticket #1012950 - Updating Net Extender Password
"thank you Herminio and thank you Jonathan!!! super appreciate the help restoring the lost data and also getting SQL setup for backups better. THANK YOU!!! this was massive for us and helped out in a huge way. 👍😃👍"
Randy C.
07/10/2023 | on ticket #1012985 - SQL database data missing
"Thank you very much!!"
Daniel B.
07/10/2023 | on ticket #1013082 - Sonic Wall Change
"Thanks!!"
Daniel B.
07/10/2023 | on ticket #1013083 - RDFM0# Changes
"Very easy to communicate with. Task was handled very timely."
Katy R.
07/06/2023 | on ticket #1012510 - office -- has been updated
"SO FAR I HAVE NOT HAD A PROBLEM, TODAY IT WAS DOING SOMETHING ODD, BUT CLOSED IT OUT AND GOT BACK IN SEEMS TO BE FINE NOW THANKS"
Jennifer E.
07/06/2023 | on ticket #1012199 - Outlook credentials
"Always appreciate the great TTx team and their prompt help!"
Mark W.
07/06/2023 | on ticket #1012344 - phone numbers
"The engineer solved my problem promptly and had a nice sense of humor."
Jill F.
07/06/2023 | on ticket #1001810 - Networking Discovery
"Brian is always quick, thorough, and provides excellent follow-up."
Christine G.
07/05/2023 | on ticket #1012687 - Elevate
"Prompt and courteous service as usual."
Carol T.
06/30/2023 | on ticket #1012108 - New voicemail boxes
"Solved the issue in a timely fashion. Great job!"
Carol T.
06/30/2023 | on ticket #1012513 - ProofPoint Safe Sender List Issue
"The issue with my printer was resolved, with much thanks."
Chandler E.
06/30/2023 | on ticket #1012397 - printers are not showing up
"Outstanding service as usual."
Carol T.
06/30/2023 | on ticket #1012492 - Rec Center Front Desk - Sportsman Receipts Not Printing
"Jordan able to isolate issue and we were able to fix on our side with John Miller"
Ron T.
06/29/2023 | on ticket #1012327 - Providence RI office - "No Service"
"Brian O is always able to come through to resolve issues."
Christine K.
06/29/2023 | on ticket #1012425 - Netextender
"Jordan was able to solve the problem quickly"
Ron T.
06/27/2023 | on ticket #1012239 - Mailbox is busy when trying to play a voicemail
"Don't know what I would do without the TTX team. You guys are the best!"
Carol T.
06/27/2023 | on ticket #1012107 - New Employees
"Dave and Jonathan are the best. They deserve a raise. Thanks for all that you do for us"
Carol T.
06/27/2023 | on ticket #1012091 - Messages
"Jordan followed up monthly as I asked him to, excellent job. We still have some work to do on our end with the audio recordings.
"
Tim M.
06/27/2023 | on ticket #999079 - Creating 'on hold' audios
"Jordan is excellent. Always had great success in working with him."
Mike V.
06/23/2023 | on ticket #1011929 - URGENT - CANNOT OPEN ADMIN CONSOLE
"Was able to work thru some issues with remote connection and came up with another solution to fix the issue."
Carl W.
06/23/2023 | on ticket #1011407 - VMware: license key Expired
"thanks for the help Herminio!! 👍😃👍"
Randy C.
06/22/2023 | on ticket #1011906 - Not accessing internal site
"Expedient response and resolution."
Mike W.
06/22/2023 | on ticket #1011926 - Immediate Whitelisting of Two email Addresses
"Immediate response and action"
David H.
06/20/2023 | on ticket #1011578 - Conference room scheduling
"Jordan with a fast response and solutions to our two calls on hold at once issue and toggling back and forth...appreciate it."
Tim M.
06/16/2023 | on ticket #1011023 - Questions about an action on a second call
"Thank you for jumping on this so quickly Brian!"
Josh P.
06/13/2023 | on ticket #1010884 - Replacement laptop for Patrick
"Brian is always a pleasure to work with. He is able to ask the right question and able to diagnose and resolve my issues with easy. Appreciate all his patience with me."
Ashley T.
06/13/2023 | on ticket #1010721 - Continuous PLC Upload
"it works! thanks Bryan - no thanks Verizon"
Randy C.
06/12/2023 | on ticket #1008578 - Ports need opened for Verizon - 4G LTE Network Extender 3 for Enterprise
"Brian is so knowledgeable and patient!"
Joe G.
06/12/2023 | on ticket #1010871 - FW: Email on IPhone
"THANK YOU!"
Heather G.
06/09/2023 | on ticket #1010791 - Release and mark as safe sender
"This was quick and easy and it raised questions with configuration oversights which is good."
Daniel B.
06/08/2023 | on ticket #1010673 - Phone Support
"Prompt response and got me back up and functioning for the web fax. Thanks."
Tim M.
06/06/2023 | on ticket #1010572 - Web fax assistance
"Bryan is AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Randy C.
06/06/2023 | on ticket #1010611 - New User VPN Setup
"excellent support"
Andy M.
06/05/2023 | on ticket #1010224 - Shoretel SIP
"Brian was quick to respond and resolve the issue, as always."
Laura T.
06/05/2023 | on ticket #1009496 - PC running slow
"This request was a follow up and completed correctly and on time."
Jill M.
06/02/2023 | on ticket #1009522 - Call Routing Updates
"Fast and efficient. You guys are the best."
Carol T.
06/02/2023 | on ticket #1010270 - Printer Issue
"Prompt response by Sam getting a new hire phone setup and functioning. Thank you"
Tim M.
06/01/2023 | on ticket #1010161 - New hire - please setup
"Jordan provided the information I was looking for in a timely manner, thank you."
Tim M.
06/01/2023 | on ticket #1010172 - Direct dial #'s
"Handled the issue on the spot! It would have been a logistical nightmare for me to address the issue on a later day. Thank you!"
Ryan C.
06/01/2023 | on ticket #1009514 - Internet website blocking
"Very helpful solving a tedious problem!"
David R.
05/31/2023 | on ticket #1009614 - Receptionist onedrive shortcut deletion
"Fixed the problem in a timely manner."
Barbara M.
05/31/2023 | on ticket #1010074 - Our Phones
"Timely customer service"
Rick Z.
05/30/2023 | on ticket #1009971 - License Lockout
"Responded quickly."
Kathy H.
05/30/2023 | on ticket #1009526 - Responded quickly.
"Brian was quick to find a solution to my problem and got me back to work. He is always friendly and easy to work with. Thanks!"
Kirstie R.
05/26/2023 | on ticket #1009590 - Microsoft programs they wont connect
"Dave and Jon, Thank you for digging in to the Azure PowerShell to see if Zoom could be set as the default and adjusted for all team members on the back end. I was hoping that would be a best route. Dave, I appreciate the step by step for PC's, very nice, I created a quick guide for all team members. I also created quick guide for Mac users from an earlier ticket for our Mac friends! Thank you"
Lynn C.
05/26/2023 | on ticket #1009299 - PF Partners and Tenant Changes to Remove Teams as a Meeting Provider/Connector.
"As always, the work is appreciated."
Daniel B.
05/26/2023 | on ticket #1008276 - Network Performance
"Dave is so great, helpful and courteous! Thank you!"
Liz P.
05/25/2023 | on ticket #1009512 - Set up automatic reply for account.
"Dave did an amazing job tuning up my laptop while I was away on vacation. It runs much more smoothly than before I left."
Stan K.
05/25/2023 | on ticket #1005756 - Laptop Tuned Up While On Vacation
"Brian Ocrualaoich is a superstar. His positive attitude and quick resolution is always appreciated! Way to go Brian!"
Aaron S.
05/24/2023 | on ticket #1009295 - Release email and approve sender please
"Jordan did a great job setting up a new hire phone in a short timeframe, much appreciated."
Tim M.
05/24/2023 | on ticket #1009140 - New phone setup
"Many thanks Dave Strogin! Always very helpful!"
Liz P.
05/23/2023 | on ticket #1009177 - unable to locate the password.
"Prompt response by Sam, thank you."
Tim M.
05/23/2023 | on ticket #1009178 - Please call to assist with voicemail password reset, thanks
"Prompt service!"
Patrick P.
05/19/2023 | on ticket #1008897 - Memorial Day Holiday
"Helpful as always!"
Liz P.
05/16/2023 | on ticket #1008602 - Locked out of her PC
"Thanks for your help on this!"
April B.
05/16/2023 | on ticket #1008102 - Stuck in proofpoint?
"Sam contacted Brightspeed and they were able to fix the problem."
Bruce M.
05/15/2023 | on ticket #1007609 - Outside line
"Prompt response by Sam under a tight time crunch, called me to verify things were working and explained in further detail what occurred with the settings."
Tim M.
05/12/2023 | on ticket #1008325 - Please assist with direct dial #
"Timely response and resolved the issue quickly."
Rick W.
05/12/2023 | on ticket #1008336 - Events 1342 - PRI D-Channel Down
"Vince is the Best, always knows what to do and does it Great everytime."
John W.
05/11/2023 | on ticket #1007229 - Nashville Front Door speaker
"Appreciate Kyle's determination to fix this issue!"
Anthony W.
05/08/2023 | on ticket #1003217 - Screen goes black
"Fast response, assisted in diagnosing the issue and worked with Intermedia to determine the calls were terminated early by the caller."
Tim M.
05/05/2023 | on ticket #1007125 - Dropped calls - follow up please
"Thanks for the quick response."
Rick Z.
05/05/2023 | on ticket #1007169 - Cleveland store user login issue
"Great customer service!"
Rick Z.
05/05/2023 | on ticket #1007170 - Workgroup Inquiry
"You guys are amazing! thank you!"
Lynn C.
05/03/2023 | on ticket #1007194 - PC admin credentials required, Outlook signature/logo request
"Thank you"
Vaughn M.
05/03/2023 | on ticket #1006619 - User - SFL1 is on Server: 10.43.0.93
"thank you Brian!! 😃"
Randy C.
05/02/2023 | on ticket #1007099 - New Hire2 - Account Reset
"Stupendous implementation of your expansive proficiency!"
Shannon W.
05/02/2023 | on ticket #1006990 - Signature
"Thanks Vince! 👍👍"
Randy C.
05/02/2023 | on ticket #1007033 - Add Extension 415
How We Use Net CSAT Score
The calculation
The Net CSAT Score is a single number that gives us an overall picture of how well we’re doing, based on how many positive and negative reviews we’ve received. Because it’s standardized, it’s a metric we can track weekly, and manage against. It’s calculated like this:
(Percent Positive Reviews – Percent Negative Reviews) / Total Reviews = Net CSAT Score
Feedback Collection
Every time a customer closes a support ticket, they have the opportunity to provide feedback on how well we met the expectations of our brand promise throughout that specific interaction. If they want to provide an optional comment, they are encouraged to do so. We average over 250 reviews every quarter, and broadcast our real-time CSAT score on a dashboard in our network operations center (NOC).