Tim did a great job and was very helpful in getting us back up. The entire TTX team: Margi, Brian, Chris, and Matt were all very helpful and nice to deal with!!!!! 2 thumbs up
Our Customer Satisfaction
Top Reviews
Randy C.
12/30/2020
on ticket #927801 - Power outage
Bryan is awesome!! worth every dollar you pay him and probably more! he just makes stuff work. He also has a nice way of explaining things to, people like me who are not as smart in this field.
Randy C.
12/08/2020
on ticket #923011 - possible IP conflict
Justin was quick to call me about my emailed request. He went over the details with me, and seemed to have a strong understanding of the program. He implemented 3 separate changes while I was on the phone to ensure they were done as requested. He completed everything well within the tight time constraints we had. Everything appears to be working as expected. I have nothing but positive things to say. Justin and TTx did a great job for us! Thank you!
Martin R.
07/06/2020
on ticket #905799 - Revised Shoretel Work Group protocol
Jordan is the best. Can’t say enough of the help he has given us and me specifically. Especially over this last month in working through our switch to new faxing software. Would be lost without his help on that.
Chris B.
04/09/2021
on ticket #938620 - Mitel Question
Matt Ryan did an excellent job quickly advising me on resources to find options for our headset issue. Excellent work, thank you!
Zack G.
01/30/2020
on ticket #890813 - Shoretel Phone Headset
Kyle explained what item needed to be purchased and why so approving the request was easy.
Sue B.
05/06/2021
on ticket #941839 - Purchase of Office G3 license
Steve was super helpful not only calling but also reached out via email when I was unavailable for the call. Super handy as I am sometimes hard to reach by phone due to my jobs daily demands.
Josette S.
03/02/2021
on ticket #933889 - Needs quote for Call Recorder
Thanks to Scott…answered some extra questions for me as well!!! Patient and understanding with a non-techy type person. Nancy
Nancy R.
03/26/2021
on ticket #937205 - Office 365
Jonathan is so incredibly helpful and always explains issues in a way a non computer person can understand
Nancy R.
05/20/2021
on ticket #943190 - Assessment: May 20th
Chris Bittner is the best to work with. Thanks!
Chris B.
09/16/2020
on ticket #913634 - Public IP Address
Vince was great help as usual. Needs very little direction and completes work accurately.
Alan H.
05/20/2021
on ticket #942962 - Onsite help request
Justin was quick to call me about my emailed request. He went over the details with me, and seemed to have a strong understanding of the program. He implemented 3 separate changes while I was on the phone to ensure they were done as requested. He completed everything well within the tight time constraints we had. Everything appears to be working as expected. I have nothing but positive things to say. Justin and TTx did a great job for us! Thank you!
Martin R.
07/06/2020
on ticket #905799 - Revised Shoretel Work Group protocol
SmileBack Rating
98.1
100
All Reviews
"Thank you for help with this!"
David P.
03/10/2023 | on ticket #1001030 - Office Vol License Add x1 Business Standard license
"Herminio as always is very patient and helpful by explaining why I had an issue or why the system needs updated and provides a work around until the update occurs."
Robert A.
03/10/2023 | on ticket #1001889 - Assistance with transferring data
"I appreciate Dave giving me a hand getting my calendar to share correctly. Excellent deductive skills and perseverance!"
Shannon W.
03/09/2023 | on ticket #1002011 - SW needs to share his calendar to BM with Parent company
"Excellent! Thanks for the insight and help getting this set up. Very much appreciated."
Daniel B.
03/07/2023 | on ticket #1001031 - Phone Workgroup Call Handling
"Dave is Great!!"
Ryan C.
03/06/2023 | on ticket #1001795 - Lost access to shared Employees Calendar
"Everything went as described and planned."
Ryan C.
03/03/2023 | on ticket #1001328 - SonicWall vulnerability - Firmware upgrade
"Excellent support"
Andy M.
03/03/2023 | on ticket #1001557 - phone system backup
"Thanks for the quick response to the Sonicwall Notification and then getting the update done."
Daniel B.
03/03/2023 | on ticket #1001336 - Firewall Vulnerability - Firmware upgrade
"Perfect"
Brian B.
03/03/2023 | on ticket #1001501 - License Violation
"very quick response to a time sensitive problem. I didnt even have to call to expedite. Thank you!"
John G.
03/01/2023 | on ticket #1001111 - phone down
"Helpful, friendly, quick service, as usual. We got the results we needed with minimal downtime . Thank you."
Bryce T.
02/28/2023 | on ticket #1000702 - Gage Manager install on DC-02
"The technician was helpful and professional. He asked if there was anything else when he finished with my primary concern and ended up answering a totally different question that I have had for a while to do with Mitel"
Cindy P.
02/28/2023 | on ticket #1001101 - Microsoft 365 logout?
"I do appreciate the thought process."
Daniel B.
02/28/2023 | on ticket #1000796 - MFA on Scale
"Dave is awesome"
Nancy R.
02/27/2023 | on ticket #1000832 - Nancy Unable to Connect on Elevate
"Dave is very helpful, friendly and provides great service!"
Liz P.
02/24/2023 | on ticket #1000856 - assistance needed downloading software
"Quick response which is greatly appreciated."
Rick Z.
02/24/2023 | on ticket #1000883 - Power Outage Re-route inquiry
"thank you Dave!!! - sorry I ran out of intelligence and didn't both to look and see if Teams was actually installed. 🤣🤣"
Randy C.
02/24/2023 | on ticket #1000911 - Teams will not open on conference room laptop.
"thanks!!"
Randy C.
02/24/2023 | on ticket #1000889 - Proofpoint Essentials - Quarantine Digest
"Great response time!"
Matthew W.
02/23/2023 | on ticket #1000774 - ShoreTel Communicator login info
"Problem fixed! Thank you"
Christopher S.
02/23/2023 | on ticket #1000648 - IdocVault
"thank you guys for helping out! i appreciate you guys jumping in to help. Thanks again Chris!!"
Randy C.
02/21/2023 | on ticket #1000504 - user received threatening pop-ups
"Dave is always super helpful and great to work with! He has fixed a lot of issues for me and is always nice to talk to on the phone. Thank you for the great service!"
Kirstie R.
02/21/2023 | on ticket #1000581 - Docking station is not showing 2 monitors.
"Kyle did a good job on this item. Thanks"
Bryan M.
02/21/2023 | on ticket #1000604 - Fedline
"thanks!! 👍👍"
Randy C.
02/21/2023 | on ticket #1000438 - Phone Support - New Setup
"Awesome job!"
Renee K.
02/21/2023 | on ticket #998256 - Change our Auto Attendant-Let me know if this can be done
"Sam, was excellent. I enjoyed working with him on the problem and it was solved satisfactorily."
Larry F.
02/20/2023 | on ticket #1000468 - Issues Installing Mitel
"thanks! 👍👍"
Randy C.
02/20/2023 | on ticket #999754 - Alert - Low Memory
"Helpful and quick response."
Jim R.
02/20/2023 | on ticket #1000350 - Chrome Books
"Kyle is a rock star!"
Lynne P.
02/17/2023 | on ticket #1000113 - Guest pass key
"Just had a person with a phone issue but telling the phone to forget the network and re-accept the new certificate fixed the issue. Thanks for this! :)"
Daniel B.
02/17/2023 | on ticket #999842 - FW: Your SSL will pause in 30 days
"Dave was awesome!"
Will C.
02/16/2023 | on ticket #999992 - Having issues exporting from Microsoft Purview in o365 tenant.
"Thanks for the patience and diligence on this."
Daniel B.
02/16/2023 | on ticket #997999 - Firewall Ports - Main Building
"thank you Bryan, this helps, old people and technology!
"
Randy C.
02/16/2023 | on ticket #999913 - Change Password Remotely
"Thanks Chris, I really appreciate you jumping in and helping out! I also really appreciate you calling my big boss and helping her out directly. This is why you guys are worth it!!"
Randy C.
02/16/2023 | on ticket #1000070 - User at Risk email
"Kyle and rep from WatchFire were very helpful in retrieving the files I needed."
Heather G.
02/16/2023 | on ticket #999932 - WatchFire Outdoor Signs
"issues were resolved quickly"
Amanda D.
02/15/2023 | on ticket #999710 - pop up
"Brian was very helpful. And explained why I was having an issue. Thank you!!!!"
Diane S.
02/14/2023 | on ticket #999661 - Unable to open Excel
"Dave took at extra step to be alerted when our QuickBooks changes to single user so this can be fixed faster."
Amy L.
02/13/2023 | on ticket #999586 - We cannot change our QuickBooks to multi user mode.
"Fast and effective response time!"
Jeanette P.
02/13/2023 | on ticket #999595 - Add Access to QUOTES Email box
"You guys are so efficient. Have a great day!"
Carol T.
02/13/2023 | on ticket #999572 - Delete User: Mailbox and Voicemail box.
"Kyle loaded all necessary software and printers and checked with me several times to make sure I could access what I needed. Thank you!"
Heather G.
02/13/2023 | on ticket #999328 - PC deployment Check-up
"Quick fix - Thanks"
John K.
02/10/2023 | on ticket #999493 - Assistance with MFA setup.
"I ask, it happens! this is the good life. Thanks Jordan. 👍👍"
Randy C.
02/10/2023 | on ticket #999486 - Phone Support - Extension 217 - Change of name
"Fast service"
Mary S.
02/09/2023 | on ticket #998582 - Printer Setup Request
"Sam does an excellent job in researching and locating any issues we experience with our phone system. Thanks for all you do."
Ileen C.
02/08/2023 | on ticket #999085 - NO Inbound calls
"Jordan provided the report I asked for, and did it quickly."
Jeff S.
02/08/2023 | on ticket #999172 - User total calls report
"I've been working with him the last few times. He's is awesome and knows his stuff."
Renee K.
02/08/2023 | on ticket #999110 - Call outs show Restricted
"Dave verified that my issue was legitimate and not a scam and got me back on line within minutes."
Robert A.
02/08/2023 | on ticket #999104 - Outlook credential prompt on Booking machine.
"thanks for fixing this issue!"
Randy C.
02/07/2023 | on ticket #998910 - Alert - Low Memory
"Like always Jordan responded immediately to our request!"
Kristin H.
02/07/2023 | on ticket #998999 - add soft ext# 104
"Excellent response time. Thank you."
Joan M.
02/06/2023 | on ticket #998989 - Guest Wireless Network
"Brian is always quick, efficient, and has good follow up!
"
Christine G.
02/06/2023 | on ticket #998853 - email
"Thank you very much on this. It ended up being more of a hassle than I thought but the end result should be good. Thanks again!"
Daniel B.
02/03/2023 | on ticket #998199 - MSI Computer
"Handled in a timely manner. Thank you!"
Marlie M.
02/03/2023 | on ticket #998845 - Check Printer
"thanks! its nice that i don't really have to explain much, My trifecta (as i like to call them my Rush - AKA possibly the greatest band ever) just knows what we need. MF'ing POWER TRIO!!!! anywho, thanks guys! 👍👍"
Randy C.
02/02/2023 | on ticket #998585 - New User request - Please create
"thanks Sam! nice and easy. 👍👍"
Randy C.
02/02/2023 | on ticket #998717 - Phone Extension - Change
"quick and accurate response"
Ciuni P.
02/01/2023 | on ticket #998610 - Question about voicemail: how do I access someone else's voicemail
"The tech, Vince was able to quickly figure out what was wrong and provide a solution for it."
Dalibor B.
02/01/2023 | on ticket #998074 - QC Fax No Dial Tone
"Hi TTx (Bill), The extended warranty purchase was successful. Thank you"
Lynn C.
02/01/2023 | on ticket #998676 - KZ computer she would like to extend the warranty
"Fast response from Jordan, appreciate his follow up to make certain the phone was operational for our new hire."
Tim M.
01/31/2023 | on ticket #998469 - New hire setup
"Brian makes it easy since - 1. he IS the man 2. knows my system well 3. is just fun to deal with!"
Randy C.
01/31/2023 | on ticket #998392 - Delete user accounts
"Sam deserves a raise!"
William T.
01/26/2023 | on ticket #996799 - Setup AA
"Thanks Dave for fixing that issue! 👍"
Randy C.
01/26/2023 | on ticket #998189 - Outlook will not authenticate.
"TTx, Thank you for the support on our repaired computer scan. The clean bill of health and speed check was just what we needed to see to move forward! Much Appreciated"
Karan S.
01/26/2023 | on ticket #998107 - Computer Scan 8 am 01/25/23
"SAM WAS PROMPT WITH OUR REQUEST AND ALWAY COURTEOUS"
Sheila M.
01/25/2023 | on ticket #997558 - Staff meeting message
"Very much appreciated the prompt response!"
Daniel B.
01/23/2023 | on ticket #997797 - Locked account
"Definitely appreciate the help!!"
Michael B.
01/20/2023 | on ticket #996508 - Onsite Support for Hazel
"All handled, thanks!"
Joe D.
01/20/2023 | on ticket #997308 - Incoming Email Issue
"Dave admitted that he may have been the one to make the mistake rather than me. I appreciate the honesty."
Amy L.
01/19/2023 | on ticket #997530 - AZURE Can we get 5 more AZURE licenses
"Smoothly and wonderfully as always. It is always a pleasure and rest assured my issue is taken care of by you."
Anthony C.
01/19/2023 | on ticket #997444 - Room 175
"Sam and Vinny provide excellent customer service. Thank you so much for all you do."
Ileen C.
01/19/2023 | on ticket #996508 - Phones Showing ' No Service'
"you folks are so quick to respond and fix stuff. thats great"
Kate B.
01/17/2023 | on ticket #997075 - high priority, cannot print a form in Pro doc. see below......please
"Appreciate the follow up and letting me know when to test again to see if Vast conference can recognize dialing the access code. Thanks."
Tim M.
01/17/2023 | on ticket #996791 - Calling into Vast conference - not connecting
"THANKS!"
Heather G.
01/17/2023 | on ticket #997244 - FW: iCloud Account Suspended
"Brian was very helpful and quick with his responses."
Kim G.
01/16/2023 | on ticket #996961 - Adobe Acrobat DC Instillation
"Sam from TTX rebooted our switch and then setup a ticket with our phone provider, Windstream and they solved the issue quickly."
Larry F.
01/16/2023 | on ticket #997160 - D CHannel Down
"Dave is always helpful!"
Amanda D.
01/12/2023 | on ticket #996894 - Rapid Issues
"Thanks for your prompt service on this. I was able to try out the webfax and it worked great."
Tim M.
01/12/2023 | on ticket #996699 - Web Fax Login Needing Reset
"very helpful, friendly and quick"
Randy S.
01/11/2023 | on ticket #996798 - Dell Support Assist Pop-up
"Great response from Jordan; helpful as usual."
Neelay P.
01/11/2023 | on ticket #996727 - FW: Phone Emails
"Thank you"
Vaughn M.
01/11/2023 | on ticket #996458 - Remove user
"That was fast!"
Heather G.
01/09/2023 | on ticket #996595 - Regarding something I noticed to you
"Prompt courteous service as usual. Happy New Year!"
Carol T.
01/06/2023 | on ticket #996455 - Terminated Employee
"Since Herminio has come to handle our issues at the department with his can do attitude it has been a relief knowing that he is there when needed to help or just answer questions and this incident was no different. This issue required off site as well as on sight attention and with his patience Herminio took the time to explain the issues and what needed to happen to correct them.
"
Robert A.
01/06/2023 | on ticket #996404 - Assistance with deleting files on Booking PC
"Great job!"
Michelle M.
01/05/2023 | on ticket #996236 - FW: Proofpoint Essentials - Quarantine Digest
"Dave was able to fix QuickBooks quickly. He also tried to make it so it doesn't get "broken" as often. I appreciate the suggestion to make things better."
Amy L.
01/05/2023 | on ticket #996303 - QuickBooks
"Thank you for the patience and help on this!! :)"
Daniel B.
01/05/2023 | on ticket #992467 - Datto BDR
"Quick response."
Amy L.
01/03/2023 | on ticket #995969 - Office 365 License add 1 std plus saas
"You guys are so fast an efficient!! Love how quickly problems are fixed."
Kate B.
01/03/2023 | on ticket #995954 - medium priority. reception cannot print envelopes from printer
"Thank you so much!!"
Joan M.
01/03/2023 | on ticket #995957 - FW: Proofpoint Essentials - Alert: Delivery blocked
"Dave is the best!"
Carol T.
01/03/2023 | on ticket #995965 - Rose's Computer
"Prompt Service. Courteous employees. Just a great company!"
Carol T.
12/30/2022 | on ticket #995700 - Holiday Schedule 2023
"TTx, Thank you for your prompt response relating the owner of the company to upgrade any official Apple products. Much Appreciated"
Lynn C.
12/29/2022 | on ticket #995620 - Software update
"Thank you!!!"
Alli W.
12/21/2022 | on ticket #995123 - Prodoc Printer Password
"Your team is the best. Happy Holidays!"
Carol T.
12/20/2022 | on ticket #994874 - Non-working phone
"Good Thank You"
Alyssa L.
12/16/2022 | on ticket #994633 - License Request for Adobe Acrobat
"Fast and successful. Thanks."
Michael G.
12/15/2022 | on ticket #994636 - FW: Proofpoint Essentials - Quarantine Digest
"Fast response gave me just what I needed."
Nick C.
12/15/2022 | on ticket #994273 - Switched to new DC, phones aren't grabbing DHCP
"quick response"
David J.
12/15/2022 | on ticket #994424 - Finastra issue
"One of the highlights of my TTx experience is working with Dave- He is very knowledgeable in his field and always a pleasure to work with very annoying issues that would normally make me pull my hair out. I always have a smile at the end of the conversation even if we cant find a solution just yet. Great employee! Thank you!
"
Rene D.
12/14/2022 | on ticket #994437 - DVD Drive not working to burn disks.
"efficient and responsive as usual"
Carol T.
12/13/2022 | on ticket #994242 - Router & Switch Offline
"Jordan is very helpful! Quick and easy."
Ann O.
12/12/2022 | on ticket #993634 - New user
"Thank you!!"
Daniel B.
12/09/2022 | on ticket #992157 - SSL Expiration
"Fast response, quick resolution of issue."
Ann H.
12/09/2022 | on ticket #993762 - Sound not playing from Laptop Speakers
"Sam is awesome as usual!"
Barbara M.
12/08/2022 | on ticket #993586 - Page
"Working with Dave Strogin.
"
Michael G.
12/08/2022 | on ticket #993623 - Assistance in Setting Up New Printer
"Very responsive and professional."
Tim F.
12/08/2022 | on ticket #992927 - Inquiries about PRI/Analog
"Justin Howell was super helpful!"
Will C.
12/07/2022 | on ticket #993516 - Mitel users still showing up in Mitel Connect app
"Support always does their best to resolve the issue quickly."
Daniel S.
12/06/2022 | on ticket #993171 - Unipoint database backup
"Thank you Dave! I am no longer in panic mode! :)"
Lynn C.
12/06/2022 | on ticket #993437 - drive showing almost empty.
"Thank you!!"
Laura L.
12/05/2022 | on ticket #988726 - HANDSET NOT WORKING
"fixed my problem - thank you!"
Eric F.
11/30/2022 | on ticket #991810 - voicemail emails still being flagged as junk
"This ticket was needed due to oversight during the Project for new site. After it was reported in this ticket, it was very quickly resolved.
"
Larry S.
11/30/2022 | on ticket #992699 - PRIORITY HIGH: Toll Free calls not going to correct Auto Attendant
"Jordan did exactly what we asked and was very quick getting it done"
Sheila S.
11/30/2022 | on ticket #992950 - Update greetings
"Perfect ticket. Failed testing. Identified new issues. Solution implemented quickly. We compliant in 48 hours."
Daniel B.
11/30/2022 | on ticket #992269 - Report Results from Pen Test
"had a good time fixing the computer."
Rene D.
11/29/2022 | on ticket #992765 - laptop is stuck doing a firmware update
"Issue was resolved quickly and efficiently!"
Jon P.
11/29/2022 | on ticket #992811 - Added to Company
"Kyle is so calm and collected when Im frustrated with stuff not working :)"
Kate B.
11/28/2022 | on ticket #992452 - Low priority Dymo Label printer at Reception
"Jordan did a good job of digging into the issue to find root cause and fixing it. Thanks."
Jeff S.
11/28/2022 | on ticket #989089 - DBN changes
"Bryan as super helpful and walked me thru getting connected thru my work cell."
Fran B.
11/23/2022 | on ticket #992447 - Guest Network Questions
"timely response and quick fix."
Don C.
11/23/2022 | on ticket #992437 - printer issue
"thank you for the quick response"
Joshua P.
11/23/2022 | on ticket #992479 - Storage warning
"TTx was responsive and helped to point us in the right direction for resolving."
Louis G.
11/22/2022 | on ticket #991607 - No Service Phones
"Thanks!"
Bob G.
11/22/2022 | on ticket #992382 - Elevate App Icon not on Computer
"Problem resolved quickly"
Ron T.
11/21/2022 | on ticket #992274 - office - cannot assign phones
"Thanks again Kyle!!!"
Shelly L.
11/21/2022 | on ticket #992167 - duplicate messages
"Prompt service! Thank you!"
Paul P.
11/18/2022 | on ticket #992166 - Upcoming Holiday Schedule
"Again a great result from David Strogin."
Michael G.
11/17/2022 | on ticket #992039 - Re:Need Assistance MacBook
"The technician, Sam Akpan listens to our phone issue, then offers different solutions and fixes the problem in a timely manner. Thank you."
Sharon S.
11/17/2022 | on ticket #991538 - Update AA
"Super fast service. Thanks!"
Andy M.
11/17/2022 | on ticket #992050 - new DID block -- add to ShoreTel
"Thanks again Kyle! Always quickly fixed!"
Shelly L.
11/17/2022 | on ticket #992015 - having printer issues
"Dave was a huge help and got everything figured out with very little hassle. Dave is always very helpful and kind."
Sarah S.
11/16/2022 | on ticket #991960 - Issues connecting to the Internet/VPN with new ISP (Verizon).
"Such a simple thing but it was something that I couldn't test/prove while on site. Thank you for the quick assist."
Daniel B.
11/15/2022 | on ticket #991815 - Can you do something quick?
"Kyle fixed my problem!"
Shelly L.
11/15/2022 | on ticket #991849 - getting this error when trying to scan a doc in the scanner.
"fast service"
Nikki S.
11/14/2022 | on ticket #991577 - Adding new employee to email groups
"It appears as though the system is displaying the 2nd call much earlier (on the 2nd ring) making it easier for our receptionist to get to both calls before a hang up or voicemail. Thanks
"
Tim M.
11/14/2022 | on ticket #990752 - Fwd: Phones issues seeing the 2nd call
"Thank you for the quick follow up"
Shelly L.
11/10/2022 | on ticket #991207 - I am not in this application
"Thank you Brian! 👍😎👍 you are the man!!"
Randy C.
11/10/2022 | on ticket #991259 - FW: Proofpoint Essentials - Quarantine Digest
"THANK YOU!"
Heather G.
11/10/2022 | on ticket #991204 - 1 Screen
"Dave never gave up and it was a pleasure to work with him"
Anne G.
11/08/2022 | on ticket #990482 - Repaired Lenovo is not working.
"The phone issue was resolved on the first call to support. Thank you."
Ileen C.
11/08/2022 | on ticket #990723 - Unable to make Inbound/outbound calls
"Kyle went above and beyond to help me out!"
Heather G.
11/08/2022 | on ticket #991067 - Repairing OS on laptop
"Always a quick response with a fix."
Renee K.
11/08/2022 | on ticket #991018 - Add ext 313
"Because Kyle is the best!"
Christopher Z.
11/04/2022 | on ticket #990748 - Configuration Issue
"Jonathan Hrubik was very professional and patient."
Michael G.
11/04/2022 | on ticket #990625 - Re: Need Assistance With MacBook Air
"Screens were updated as requested, thank you."
Tim M.
11/03/2022 | on ticket #990302 - Screens displaying for only a short time
"Great Service. Vince does a great job."
Barbara M.
11/02/2022 | on ticket #990437 - Cabling new cubicles
"Outstanding support, up and running in no time."
John K.
11/02/2022 | on ticket #990486 - Zoom/Outlook Issues
"Jordan got our message changed quickly to reflect the office closing and made sure the message was exactly what we wanted our clients to know."
Sheila M.
11/02/2022 | on ticket #989938 - Closed Saturday
"This was done timely! I appreciate that."
Amy L.
11/01/2022 | on ticket #990410 - Office 365 license add 1 std with saas
"Justin handled the issue very quickly. Thanks!"
Gene H.
10/28/2022 | on ticket #990157 - License issues
"Herminio helped us out."
Jonathan G.
10/27/2022 | on ticket #989546 - Reset account password and MFA setup
"Kyle had the problem solved first thing this morning, thank you"
Debra G.
10/27/2022 | on ticket #989888 - signature missing from emails
"the service is always great from TTx :)"
Kate B.
10/27/2022 | on ticket #989887 - Cant print pro Doc Form
"Thanks for the assistance on this!!"
Daniel B.
10/26/2022 | on ticket #989424 - Firewall change
"I had a simple issue that was fixed very quickly. Also went the extra mile to continually check on my status. Could not ask for more."
Daniel T.
10/25/2022 | on ticket #989035 - Phone Setup
"Everything is working as it should... thank you"
Debra G.
10/24/2022 | on ticket #989307 - icons missing from desktop
"Fast response to our system being down, appreciate the call backs and follow up."
Tim M.
10/21/2022 | on ticket #988807 - calls not ringing to receptionist
"Kyle is awesome, friendly and very responsive! Thanks for your help as always."
Michelle M.
10/21/2022 | on ticket #986153 - Headset
"Thanks!"
Heather G.
10/21/2022 | on ticket #989085 - Please release the email
"Awesome job!"
David P.
10/20/2022 | on ticket #988871 - Laptop file recovery.
"The problem was solved quickly."
Bruce M.
10/19/2022 | on ticket #988433 - External Phone Line
"Dave is the best gets it done quick fast and super friendly :)"
Nicole S.
10/18/2022 | on ticket #988503 - not working
"I did confirm that the users are able to access everything they need. Thank you for ALL of your help!"
David P.
10/18/2022 | on ticket #984416 - Slight emergency Vantage
"Working through Mr. Cruz's direction the issue was located and corrected with a temporary fix until a key component is replaced at the W.P.D end. Disruption was minimal thanks to Mr. Cruz."
Tim B.
10/17/2022 | on ticket #988698 - WPD server appears to be offline
"Reward Dave with a nice little 18 hole session on a Sunday morning :)"
Zach V.
10/14/2022 | on ticket #988528 - Email Scanning for HP
"Thanks for the quick response"
Rick Z.
10/14/2022 | on ticket #988113 - Phones
"Dave is THE GOAT"
Willie R.
10/14/2022 | on ticket #988333 - SonicWall 2FA RESET
"Dave is THE GOAT"
Zach V.
10/14/2022 | on ticket #987606 - Help Desk Mass Installation
"Dave is THE GOAT"
Zach V.
10/14/2022 | on ticket #988028 - Office 365 download + Labtech software
"Dave is THE GOAT"
Zach V.
10/14/2022 | on ticket #988049 - Office 2013 Scan/Script
"Dave was super helpful as always!! THANKS!"
Stephanie S.
10/13/2022 | on ticket #987143 - Teams Add-on Disabled
"Always very helpful and very hard working to help me. Thank you."
Dan R.
10/10/2022 | on ticket #987732 - Unable to connect to wireless projector
"Thanks for the quick response!"
Rick N.
10/07/2022 | on ticket #987822 - Email and ticket issue
"It was great how quickly the issue was resolved
"
Kate B.
10/06/2022 | on ticket #987601 - 2nd Reception Computer
"Thanks for the quick response and changing the users in the Call Groups as requested."
Aaron C.
10/06/2022 | on ticket #987229 - 1 Call Center Changes
"Sam was very helpful in trying to make sure my phone issue was resolved."
Pam B.
10/06/2022 | on ticket #986851 - Incoming calls placed on hold/No Audio
"Prompt response to a Partner not being able to access Mitel. I really appreciate you reaching out and getting him back to operational."
Tim M.
10/06/2022 | on ticket #987702 - Please assist S. S. with connecting to Mitel
"thx dave"
Zach V.
10/06/2022 | on ticket #987720 - AD Moving Computers to OU
"Sam is always willing to help and have a great personality. He is prompt in handling our tickets and is very helpful."
Beatrize C.
10/06/2022 | on ticket #987714 - PRIORITY LOW: ShoreTel Account Add to Director
"Jeff....err Jason said that Brian/Bryan did a nice job on this.
"
Randy C.
10/04/2022 | on ticket #987444 - O365 Issue
"Quick response time!"
Heather G.
10/04/2022 | on ticket #987478 - Emails to release
"Thanks for the research and finding the issue!
"
Daniel B.
10/04/2022 | on ticket #986690 - Server Mirroring
"As always, Dave was able to accomplish the task in a timely manner."
Daniel S.
10/03/2022 | on ticket #987110 - ANSYS license update
"Quick to respond and help. Thank you.
"
Dan R.
09/30/2022 | on ticket #987146 - Log in
"Thank you very much for your assistance in getting our phone tree set up! We appreciated your responsiveness and the ease in working with you to make everything sound and function properly."
Paula H.
09/29/2022 | on ticket #985362 - AA setup
"Fast response, to my knowledge, things are working properly after the reset."
Tim M.
09/29/2022 | on ticket #986602 - Password reset
"Quick response!"
Amy L.
09/28/2022 | on ticket #986957 - Endpoint
"Resolved quickly"
Kyle C.
09/26/2022 | on ticket #986810 - vSA Questions
"Problem resolved fast.
"
Ron T.
09/22/2022 | on ticket #986548 - office main lines
"TTx, Thank you for your prompt response to a possible security breach for Josh's email. Much Appreciated."
Joshua G.
09/21/2022 | on ticket #986537 - Fwd: Release held messages
"Herminio!!!! nice work fixing this! Good thing you didn't listen to me 🤣"
Randy C.
09/19/2022 | on ticket #986317 - unable to access internal web server
"As always a very good experience and correct."
Anthony C.
09/19/2022 | on ticket #986218 - Invalid credentials
"It was a more complicated process than either of us had prepared for but Brian did a great job or troubleshooting and keeping me updated on progress. We were unable to solve the issue on Friday but Brian said he would check in on Monday with a solution. He did exactly that and we solved the problem this morning. Great job!"
John M.
09/19/2022 | on ticket #985954 - Need Citrux added to my computer
"Dave is fantastic. Always goes above and beyond for us with knowledge and we appreciate it."
Jaime G.
09/16/2022 | on ticket #985149 - Joe A's access to personal files.
"Thank you very much and I really appreciate the help in ensuring both customers are able to smile as a result. :)"
Daniel B.
09/16/2022 | on ticket #983784 - Networking Challenge
"Thank you very much. Especially since it was on such short notice. Very much appreciated."
Daniel B.
09/16/2022 | on ticket #986130 - VMWare OVA's
"Again, IBM showing up was unexpected. We were waiting to be told what day he was scheduling and instead, we get a call "We'll be there in 20 minutes." Thanks for the assist."
Daniel B.
09/16/2022 | on ticket #986156 - VMware Servers
"Thank you so much for your quick resolve to get the owner of the company the option of multiple internet browsers. Much Appreciated"
Josh G.
09/16/2022 | on ticket #986102 - Install Chrome on 2 MacBooks
"The service tech was able to diagnose the problem is a very short time."
Bruce M.
09/15/2022 | on ticket #985663 - extension 254
How We Use Net CSAT Score
The calculation
The Net CSAT Score is a single number that gives us an overall picture of how well we’re doing, based on how many positive and negative reviews we’ve received. Because it’s standardized, it’s a metric we can track weekly, and manage against. It’s calculated like this:
(Percent Positive Reviews – Percent Negative Reviews) / Total Reviews = Net CSAT Score
Feedback Collection
Every time a customer closes a support ticket, they have the opportunity to provide feedback on how well we met the expectations of our brand promise throughout that specific interaction. If they want to provide an optional comment, they are encouraged to do so. We average over 250 reviews every quarter, and broadcast our real-time CSAT score on a dashboard in our network operations center (NOC).