thank you so much for all the help in such a critical time. it is very nice to know i’m in good hands and my issues will solved. Thanks all that helped out!! Thanks Johnathan!! Thanks Herminio!!! 👍😊👍
Our Customer Satisfaction
Top Reviews
Randy C.
11/20/2023
on ticket #1022325 - NAS Offline
Quick response and help from Brian as always. Additional information provided that will help me plan to address the issue in the future. Thank you!
Christine G.
11/16/2023
on ticket #1022902 - Disk Space
The tech took a very short time in fixing the problem and went above helping me out with hopefully deterring future issues
John S.
10/26/2023
on ticket #1021371 - Phone Issue
Dave was very helpful and did a lot of troubleshooting to find the problem. he also checked back regularly to see if there were any more problems. Excellent customer service. 10 out of 10!!
Katie H.
10/18/2023
on ticket #1020416 - Review Account lock outs for Katie's Account
Sam did a great job of working through the problem with me and scheduling a convenient time to resolve the issue. Thanks!
Gene H.
10/16/2023
on ticket #1020321 - calls are going to a mailbox that says it can't take messages
Braeden was willing to stop by the office multiple times to work on the various laptop problems. He was able to find the problem with the usb ports on the newest laptop.
Bruce M.
09/21/2023
on ticket #1017849 - Engineering Laptop - COM1 Port Problem
As always you guys hung in there during multiple calls to our 365 vendor to make sure this was up and running. Thanks for the patience and fantastic customer service!
William T.
09/18/2023
on ticket #1018331 - Voicemail to Email for user
SmileBack Rating
100
100
All Reviews
"Fast response and offered an easy solution."
Tim M.
08/17/2022 | on ticket #982744 - password change
"DAVE IS AWESOME!!!! It is always a pleasure working with him!"
Amanda D.
08/17/2022 | on ticket #983014 - 3DRX
"Bryan = good!"
Randy C.
08/16/2022 | on ticket #982279 - switch startup and feeder
"Fast response, both paralegals are back and operational. Thanks."
Tim M.
08/15/2022 | on ticket #982741 - please assist in resetting passwords
"TTx, Thank you for your prompt response to our time sensitive needs. Much appreciated"
Vini K.
08/15/2022 | on ticket #982414 - Access to emails
"Dave was very helpful with the explanation as to why the One Drive was not working, and what to do in the future if this is encountered again."
Robert A.
08/12/2022 | on ticket #982606 - Issues with Sharing Link to OneDrive
"Appreciate the quick response and resolution with the email list serv changes. Thank you Brian."
Christine G.
08/12/2022 | on ticket #982557 - Email groups
"Quick Action"
Al B.
08/12/2022 | on ticket #982585 - Shipping printer not working
"Great service...Sam is great."
Jim J.
08/09/2022 | on ticket #982229 - Phone Showing 'No Service'
"Thanks Chris!"
Zach V.
08/08/2022 | on ticket #982116 - Wireless Internet SonicWall Issue
"Awesome job, thank you so much"
Vince I.
08/08/2022 | on ticket #980177 - Unable to upload to Sharepoint
"Kyle was quick to respond to the request, remote in and take care of the issue, allowing the MRR to take care of what she needed, quickly."
Fran B.
08/08/2022 | on ticket #982154 - Dymo label machine
"Dave is top tier"
Zach V.
08/04/2022 | on ticket #981672 - New computer - GP & Adobe
"Brian is always quick to respond to issues and finding a solution. Thank you."
Laura T.
08/04/2022 | on ticket #981672 - New Computer - GP & Adobe
"ALWAYS great service:)"
Yaidsa G.
08/03/2022 | on ticket #981458 - Connectivity issues
"Jordan Alegant has been very helpful bringing this ticket to a resolution. Our message directory has been corrected and the system seems to be functioning properly. Thank you."
Alecia P.
08/03/2022 | on ticket #980621 - RE: Invoice from TTx Inc
"Excellent "
Troy S.
08/02/2022 | on ticket #981637 - GOOGLE CHROME
"Greatly appreciate the quick response on this one."
Jennifer E.
07/29/2022 | on ticket #981391 - VPN Access
"Thank you for your quick response and resolve. Much Appreciated"
Lynne C.
07/29/2022 | on ticket #981410 - Adobe Pro VK and overall account
"Great follow-up and resolution. Thanks, TTx!!"
Janice M.
07/29/2022 | on ticket #979264 - Update information
"WE LOVE KYLE!!!"
Lynne P.
07/29/2022 | on ticket #981427 - FW: Proofpoint Essentials - Quarantine Digest
"Thx Dave, have a great weekend."
Zach V.
07/28/2022 | on ticket #980875 - User Issue
"Brian is super helpful and always fixes my issues."
Paula W.
07/27/2022 | on ticket #981264 - Network drives and printer on new computer
"Super awesome and easy to work with!"
Rene D.
07/26/2022 | on ticket #981180 - Printer Offline
"Thanks for working with Tom directly. I think that helped a lot."
Daniel B.
07/26/2022 | on ticket #980764 - Mitel Simultaneous Ring is Not Working as Expected
"Dave is THE BEST"
Zach V.
07/26/2022 | on ticket #981199 - H Drive not showing up for User
"Hi Dave, Thank you for your follow up on blocking risk sender to Josh email. :)"
Lynn C.
07/25/2022 | on ticket #980876 - RISK block RE: Access
"Fast response renaming the phone from anonymous to the proper name and extension. Thank you."
Tim M.
07/22/2022 | on ticket #980627 - Phone is saying anonymous
"Thank you!!"
Daniel B.
07/21/2022 | on ticket #979866 - Server
"Worked very well"
Denise R.
07/21/2022 | on ticket #980782 - Fw: Scanner
"Dave is the best"
Zach V.
07/21/2022 | on ticket #980804 - Azure AD Connect Sync Error
"Dave = GOAT, take care"
Zach V.
07/21/2022 | on ticket #980801 - Microsoft User/Account Changes / MFA Questions
"Fast response giving multiple options as well as a temporary password to access Mitel, thanks."
Tim M.
07/20/2022 | on ticket #980695 - can't login
"Thx Dave :)"
Zach V.
07/19/2022 | on ticket #980607 - Change Email Address
"Thanks Brian!!!!"
Aaron C.
07/19/2022 | on ticket #980545 - Fwd: Undelivered Mail Returned to Sender
"Quick response to request to forward employee's email and reset password. Thanks!"
Christine G.
07/18/2022 | on ticket #980360 - Transfer email later this afternoon
"Dave is exceptionally responsive and always helpful. Thank you!"
Stephanie S.
07/15/2022 | on ticket #980379 - One drive transfer
"Awesome Service"
Justin F.
07/14/2022 | on ticket #980190 - Trouble scanning documents
"Dave was great! Walked me through the problems and his approach to fixing it- it was resolved quickly and my machine is back on track"
Don S.
07/12/2022 | on ticket #980025 - Computer performance issues
"Brian was awesome!!!!!!"
Denise M.
07/11/2022 | on ticket #979779 - Printer Issue
"Ticket was addressed and resolved in a very timely manner. Sam made it a point to follow up with me throughout the process."
Joanne W.
07/11/2022 | on ticket #979773 - receiving a fast busy signal when calling
"Thanks Dave!"
Zach V.
07/11/2022 | on ticket #979970 - Decommissioned Computer List
"They quickly helped us get our phones back up and they took steps to help prevent future problems. Everyone was great."
Kathy H.
07/08/2022 | on ticket #979532 - Our phones are down
"Thx Chris!"
Zach V.
07/08/2022 | on ticket #979166 - Block all internet traffic besides time tracking URL for Computer "Reading".
"👍👍👍👍👍👍"
Randy C.
07/07/2022 | on ticket #979570 - Phone extension assign - 240
"Great job, very efficient reboot of our system. Thank you"
Mark W.
07/06/2022 | on ticket #979157 - Mitel reboot 7/05/22 630PM ET
"Thank you!"
Lynn .
07/05/2022 | on ticket #979531 - new computer- docking station
"Quickly addressed and resolved the issue."
Daniel S.
07/05/2022 | on ticket #979536 - Scan to email issue.
"Brian was able to quickly respond, assess the situation, remote in and fix all the issues I was having. He also eased my concerns about further issues. I genuinely appreciate working with him for IT support - he is professional, extremely competent, and always helpful and polite. Thanks again Brian and great job!"
Christine G.
07/05/2022 | on ticket #979556 - Error message this morning
"Tech support was prompt and was very helpful. Thanks guys!"
Joseph C.
07/05/2022 | on ticket #979135 - Unable to sign in to Connect Client
"Jordan was able to provide the requested information very quickly!"
Joseph C.
07/01/2022 | on ticket #979165 - Please Provide Three Call Recordings
"thanks Bryan! 👍👍"
Randy C.
06/30/2022 | on ticket #979164 - Basement Device Installation
"everything was good. thanks"
Don C.
06/30/2022 | on ticket #979012 - Printers Tampa Florida to the FTM-Production printer in FT Myers
"Bryan, thank you for fixing the issue! I call and things magically fix themselves! THANK YOU!! 👍👍
"
Randy C.
06/29/2022 | on ticket #979049 - SCADA 1 and phone not up after network changes
"Dave was super helpful and patient!"
Traci S.
06/29/2022 | on ticket #979018 - Password assistance
"Fast and very helpful!"
Becky R.
06/29/2022 | on ticket #978567 - Forwarding the receptionist phone to another extension
"Ryan Ursem was on site and corrected the problem very quickly since Vince was unavailable."
Carol B.
06/28/2022 | on ticket #978835 - Appliance not responding - TDM
"Prompt and efficient service as usual."
Carol T.
06/28/2022 | on ticket #978889 - Phone change
"Fast response, problem solved."
Meg B.
06/27/2022 | on ticket #978743 - Please release the following emails from Quarantine
"Thanks for the quick response!"
Heather G.
06/27/2022 | on ticket #978751 - FW: Proofpoint Essentials - Alert: Delivery blocked
"Provided me with a temporary password to access the software, thanks."
Tim M.
06/27/2022 | on ticket #978782 - Can't access Mitel
"thank you! appreciate you getting this to work 😃"
Randy C.
06/27/2022 | on ticket #978052 - set up for time clock cloud
"I received a quick answer from Steve and was given the option to add this to our current services moving forth. Thanks."
Tim M.
06/27/2022 | on ticket #978549 - Recorded calls?
"Your company is always at its best when trying to resolve and issue."
Anthony C.
06/27/2022 | on ticket #978141 - Phone not able to dial out
"Fast response to a partner having issues with accessing the Mitel software. I very much appreciate the quick turnaround to this."
Tim M.
06/27/2022 | on ticket #978784 - Can't access Mitel/Voicemail box full
"Dave is always very helpful and pleasant to deal with."
Laurie B.
06/24/2022 | on ticket #978496 - Name Change
"Dave was great!"
Ryan C.
06/24/2022 | on ticket #978482 - Outlook getting full
"It was completed in a timely manner. Thanks!"
Tom M.
06/24/2022 | on ticket #976031 - Laptop Time out Issues
"Sam was awesome!! He was focused on excellent customer service and helped me re-program the phone to get it back online. THANK YOU!!"
Mary B.
06/24/2022 | on ticket #978201 - front desk phone unable to dial out/receive calls
"Dave was amazing working with me and staff in working through this issue.
"
Stephanie S.
06/23/2022 | on ticket #978118 - Connecting to Teams error.
"thanks Herminio! i called, you solved - life is good when somebody else does all the work!! 🤣"
Randy C.
06/23/2022 | on ticket #978550 - Assistance with RDP
"Awesome!! Thank you for your quickness in getting this resolved.
"
Carol J.
06/22/2022 | on ticket #978469 - Adobe Licensing error
"Great response! thank you"
Rick Z.
06/21/2022 | on ticket #978264 - No inbound calls to some locations
"everything went perfect."
Don C.
06/21/2022 | on ticket #978127 - Printer installation with Printer Tech
"Dave is the best. The company showed up earlier than planned and he was able to walk us thru what was needed."
Carol T.
06/20/2022 | on ticket #977361 - New Copier
"Jordan was very helpful."
Alex D.
06/17/2022 | on ticket #978171 - Office closure Monday for Juneteenth
"Thanks for getting Pete his temporary login info so quickly, I appreciate it."
Tim M.
06/16/2022 | on ticket #977746 - can't login to Mitel
"You provided a temporary username/password and he was able to quickly log back on. Thanks for getting this to him quickly."
Tim M.
06/16/2022 | on ticket #977694 - can't login
"Great phone support. Thanks"
Rick Z.
06/16/2022 | on ticket #978002 - Phones/switches down
"Jordan is phenomenal!"
Michelle C.
06/16/2022 | on ticket #977932 - Store hours
"I appreciate the quick response in sending a temporary username/password to get her back onto Mitel Connect, thanks."
Tim M.
06/16/2022 | on ticket #977771 - can't connect to Mitel
"Prompt response in sending a temporary login/password, which allowed her to login and have full functionality."
Tim M.
06/15/2022 | on ticket #977633 - phone - cannot login
"Dave, Thank you for digging into this so quickly, we can never be to careful with security. Much Appreciated"
Lynn C.
06/15/2022 | on ticket #977834 - Email issues on Macbook
"Herminio explained what the problem was and fixed it quickly."
Paula W.
06/15/2022 | on ticket #977925 - MFA Support Assistance
"Thank you Herminio!! thanks for pushing through this and finding issues. thank you for making the system right. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍"
Randy C.
06/14/2022 | on ticket #977778 - Server Degradation
"TTx was prompt with their service and helped us determine the root cause of the issue."
Louis G.
06/14/2022 | on ticket #977747 - Incoming calls
"worked with Sam to get the device working and he was patient in walking me through the possible fix."
Ron T.
06/14/2022 | on ticket #977224 - Shoretel IP stuck on Requesting service - Office
"Love your energy, passion, and dedication when it comes to helping your clients, Dave. Thank you so much!"
Zach V.
06/14/2022 | on ticket #977654 - Screen Connect presents grey-screen on connection and cannot view User's screen.
"Thank goodness for back-ups!"
Jennifer E.
06/13/2022 | on ticket #977609 - Missing Files
"thank you for making this a priority! thanks Buzz and Herminio!!!"
Randy C.
06/13/2022 | on ticket #977024 - Drive/controller Failure
"Thanks for reaching out personally and assisting with logging into Mitel after the software update.
"
Tim M.
06/13/2022 | on ticket #977442 - Can't log in
"We appreciate the rush response to our reception phone and even though it took some time to get it functioning, we're happy with the prompt service and attention. Thanks."
Tim M.
06/13/2022 | on ticket #977472 - Reception phone down - TTx working on it
"Dave is always so nice and helpful!"
Tracey S.
06/10/2022 | on ticket #977446 - Can't access my personal folder on the server
"work was done Very efficiently & correctly."
Christian L.
06/10/2022 | on ticket #977301 - Need this phone to forward to cell
"Very responsive, stayed on task and asked questions to get to the root cause"
Jennifer T.
06/09/2022 | on ticket #976513 - Label printer
"Great communication and follow-through. Steve was thorough and very knowledgeable. A very good support experience."
Iualean B.
06/08/2022 | on ticket #977063 - Voicemail greeting is incorrect for all users
"Very fast and accurate assistance"
Tyler W.
06/06/2022 | on ticket #976977 - extension 123 voice mail set up-password needs reset, Mitel connect - need password
"You provided the proper login/temporary password to login. Once we entered the domain properly, was able to access Mitel without issue, thanks."
Tim M.
06/06/2022 | on ticket #976649 - Connecting to Mitel
"Fast response, phone was setup quickly and is functioning well."
Tim M.
06/03/2022 | on ticket #976576 - New intern starting tomorrow
"Dave was quick to respond and resolved the problem with the missing files."
John R.
06/01/2022 | on ticket #976688 - Missing Files from "S" drive Upgrade Reports
"TTx took ownership of the issue. Was patient as we gathered more info. They worked with my consultant to fill in the blanks and update their documentation. Nicely done!"
Joe V.
05/27/2022 | on ticket #976097 - Holiday Greeting
"Quick response and helpful as always."
Donna P.
05/26/2022 | on ticket #975908 - Mitel Connect
"thank you! 👍😃👍"
Randy C.
05/26/2022 | on ticket #975913 - New Plant Employee
"Im able to log back into the server.
"
Randy L.
05/26/2022 | on ticket #976103 - Password to the Mitel server not working
"Always a pleasure to work with you representatives. Never have I had a bad experience"
Anthony C.
05/25/2022 | on ticket #973603 - Change ID and reset voicemail
"thanks Scott, appreciate you sticking with this and making it right!!!!!!!! 😃"
Randy C.
05/25/2022 | on ticket #972331 - patching schedule
"Thanks for the quick response!"
Rick N.
05/25/2022 | on ticket #976096 - Payments Email Security Change(s)
"Good job! The problem was handled quickly! Thanks!"
Becky R.
05/25/2022 | on ticket #976147 - Voicemail issue
"The phone, although a different model from our usual around the office, has been configured and is working/named properly. Thanks."
Tim M.
05/24/2022 | on ticket #975505 - 975505
"Brian spent a great deal of time working through my issue - and never made me feel like it was a bother or something trivial. The professionalism he showed is so appreciated by someone like myself who knows very little about the actual workings of a computer and its programs. Thank you!
"
Margo L.
05/24/2022 | on ticket #975685 - Outlook New Mail Icon Not Appearing
"thank you Bryan for working through this and making it work right!! very much appreciate the effort!!! 👍👍👍"
Randy C.
05/24/2022 | on ticket #972529 - Security Assessment / Allowed Connections Document
"Kyle is awesome and very responsive!"
Michelle M.
05/23/2022 | on ticket #975902 - FW: Proofpoint Essentials - Quarantine Digest
"It seems after a reboot of the software and a total reboot of the PC, the Mitel software is operating well, thanks.
"
Tim M.
05/23/2022 | on ticket #975628 - Login
"Super quick and easy, thanks!!"
Jordyn S.
05/23/2022 | on ticket #975856 - phone hours
"Ease of working with Brian."
Glenn B.
05/20/2022 | on ticket #975785 - File corrupt - needs restore
"
Lynn C.
05/20/2022 | on ticket #975805 - Encrypted Message not delivered this morning.
"Dave was very patient and helpful
"
Amanda A.
05/17/2022 | on ticket #975399 - Not able to connect into the VPN and connect into Epicor
"Brian is STILL the MAN!!!! always does an awesome job and does really good at explaining things to me. many thumbs up!! 👍👍👍👍👍👍👍👍👍👍👍"
Randy C.
05/17/2022 | on ticket #975514 - Excel slow
"thanks! hope this solves the issues."
Randy C.
05/17/2022 | on ticket #973606 - Time clock software -- an issue with roaming profiles?
"Kyle is the best!! He is always polite and always thorough."
Lynne P.
05/16/2022 | on ticket #975415 - check printer
"I appreciate how quickly this was taken care of. Thank you."
Margie R.
05/14/2022 | on ticket #975369 - User locked out
"Quick response by Jordan. Thanks."
Kelli K.
05/13/2022 | on ticket #975316 - Mitel error for User
"THANK YOU!"
Heather G.
05/13/2022 | on ticket #975168 - Please release emails
"Thank you for the help and education on this! Because of this, I was like 8 steps past the TimeClock support team. they did not know how to handle that! 🤣 good times! Thanks Herminio 👍👍"
Randy C.
05/12/2022 | on ticket #974249 - Need to get Time Clock Plus information so that it can be moved to the cloud.
"Hi Dave, Thank you for your super fast resolve!
"
Lynn C.
05/11/2022 | on ticket #975115 - NetExtender VPN information needed.
"Brian O. was able to assist once again with a format that I was not familiar with and one that he commented that he didn't realize was in use in this application. He took the time to explain what the issues were."
Robert A.
05/10/2022 | on ticket #974942 - ASSISTANCE in opening a thumb drive
"Thank you for your help with security in a shared workspace. We can never be to careful. Much Appreciated"
Lynn C.
05/09/2022 | on ticket #974783 - Urgent-Shared Workspace -Secure Network
"Jordan is one of the best techs I have ever worked with. Insanely knowledgeable, professional, and courteous"
Danny O.
05/09/2022 | on ticket #974597 - Mitel System backup/recovery questions
"You were able to remote in and setup Dennis' phone system for out of the office. Thanks."
Tim M.
05/06/2022 | on ticket #974187 - Email/phone response Autoreply
"Fast response to highly time sensitive manner, thank you."
Tim M.
05/06/2022 | on ticket #974594 - phone login
"Fast response to a glitch in our Mitel software. Our phones have been restored and functioning properly, thank you."
Tim M.
05/05/2022 | on ticket #974078 - Phones/internet just went out...Please let me know if you know what's happening. Thanks.
"quick and responsive. thanks for the help."
George P.
05/04/2022 | on ticket #974219 - Adobe
"Brian is the man!"
Ben C.
05/04/2022 | on ticket #974359 - Outlook crashing
"Thank you for your timely response and follow up to our urgent request!"
Lynn C.
05/04/2022 | on ticket #974363 - Urgent-Possible blocker-Important
"quick and effective response"
Tom S.
05/04/2022 | on ticket #974417 - Scan folder
"good work! Thanks Brian!"
Randy C.
04/29/2022 | on ticket #973595 - Email rule - REMOVE
"Steve and Jordan are the best!"
Barton M.
04/28/2022 | on ticket #973200 - Issues with remote connections after internet swap
"Thank you Justin and Bill! Super appreciate the help 😎👍"
Randy C.
04/28/2022 | on ticket #972953 - phone issues
"thank you! very helpful 👍👍👍👍👍👍👍👍👍👍👍👍👍"
Randy C.
04/28/2022 | on ticket #973561 - Server clocks issue, so we couldn't login to servers
"I don't know any thing about computers and I didn't have to fix it. You guys just took care of it."
Darren A.
04/27/2022 | on ticket #972362 - Windows update being blocked by Trend Micro
"Bryan was amazing as always!"
Matt C.
04/27/2022 | on ticket #971227 - Sonicwall OS 7 - Firmware Upgrade
"Scott and Jonathan were relentless in trying to make this work. Thanks for a great job!"
Carol T.
04/27/2022 | on ticket #971629 - Missing Program
"TTx Dave, Thank you for your swift action on a potential hacker within our O365 tenant. The quick research and blocking was an immediate need that was resolved. Much Appreciated"
Lynn C.
04/26/2022 | on ticket #973257 - Email- RED FLAG -Can you block sender
"The time for the fix was very quick - No issues."
Ray W.
04/25/2022 | on ticket #972921 - Can Not Open PDF Files
"The response to my question was quick."
Marc R.
04/25/2022 | on ticket #973008 - Industries - phone question
"Worked with Sam and he was great! He called when he said he would call. I got good instructions for what we were doing. Perfect."
Becky R.
04/25/2022 | on ticket #972927 - Receptionist forwarding phone
"Chris was persistent in trying to figure out the VPN issue for our user and worked with Sonicwall. Issue was resolved."
Aaron C.
04/22/2022 | on ticket #971729 - Sonic Wall SSL VPN(License Issue)
"We seem to have corrected the issue from our end. Thank you again for all of your assistance."
Robert A.
04/22/2022 | on ticket #971764 - PC Drive space concerns
"Dave did a great job letting me know what was going on with the issue and making sure it was resolved before he let me off the phone."
Don W.
04/20/2022 | on ticket #972843 - Issues with Office updating each time it is opened.
"Knowledgeable response"
Tim M.
04/20/2022 | on ticket #971135 - Inconsistent softphone registration
"Brian was super helpful (as usual) and we got everything setup!"
Randy C.
04/20/2022 | on ticket #972783 - New Computer setup
"Fantastic support by Jordan!"
Michelle C.
04/19/2022 | on ticket #972716 - Change
"Dave was very helpful and patient and and answered all of my questions!"
Bob B.
04/19/2022 | on ticket #972657 - Having an issue with my VPN login at home - Global VPN program (Icon looks like a big capital S)
"Simple and speedy"
Jordyn S.
04/18/2022 | on ticket #972711 - Additional holidays for phone schedule
"The issue was corrected timely - Kyle has always assisted in a quickly and professionally."
Ray W.
04/14/2022 | on ticket #972424 - Trouble connecting to printer
"Prompt response and checked into the corrupted file from the flash drive. I appreciate the effort, but we'll just have to update the file. Thanks."
Tim M.
04/14/2022 | on ticket #971916 - MoH
"Thank you Scott and Herminio, for fixing crap that Microsoft managed to screw up, that was working perfectly fine."
Randy C.
04/13/2022 | on ticket #972394 - Azure AD Connect Sync Service is not running: You have an important alert from Azure A
"Dave is very thorough and knowledgeable. He is great to work with."
Jaimie O.
04/12/2022 | on ticket #972310 - ATTN: DAVE- *Paychex Important* Preview Data for former PHS users sent
"My new email distribution group was setup quickly and correctly and communicated back to me."
Don W.
04/12/2022 | on ticket #972141 - New Distribution Group
"Thank you for clarifying that everyone's passwords have been updated."
Amy L.
04/11/2022 | on ticket #972136 - Remote passwords
"Quick response. Thank you!"
Rick Z.
04/08/2022 | on ticket #972025 - Voice support
"quick prompt service!"
Christian L.
04/06/2022 | on ticket #971603 - new user in Office
"very responsive"
Bryce T.
04/06/2022 | on ticket #971862 - Email not working
"Thanks for the quick response."
Jeff F.
04/04/2022 | on ticket #971508 - Quickbooks multi-user mode error
"Great support! Thank you!"
Ernie L.
04/04/2022 | on ticket #971727 - MFA Authenticator assistance
"Thanks for being so nice!!! :)"
Joan M.
04/04/2022 | on ticket #971766 - lost monitor connection
"Quick response on short notice. Excellent delivery"
Tim M.
04/02/2022 | on ticket #971138 - Office Internet Circuit Changeover
"Thank you for your help!"
Cindy P.
04/01/2022 | on ticket #971559 - junk mail
"Great help and support! Nice work!"
Ernie L.
04/01/2022 | on ticket #971558 - Assistance setting up MFA for VPN
"Two words! Prompt Service!"
Keith R.
03/31/2022 | on ticket #971230 - User unable to log in
"Sam was very helpful and solved the problem quickly."
Becky R.
03/31/2022 | on ticket #971154 - Phone issue with calls going into voicemail
"Explained our options for blocking a number and followed up with the end user to make sure the software was implemented properly.
"
Tim M.
03/31/2022 | on ticket #971182 - Blocking a number
"Chris has always been a huge help to our organization when called upon. I consider him a VERY valuable asset to the TTx Team and look forward to our continued work with him!"
Tom C.
03/31/2022 | on ticket #970918 - MITS Traffic
"We LOVE having Kyle here!!"
Lynne P.
03/31/2022 | on ticket #971506 - Signature pad in drive up
"Herminio was very friendly and helpful. Thank You!
"
Julie B.
03/31/2022 | on ticket #971490 - Outlook Application Error
"Quick, on point and effective resolutions"
Vini K.
03/30/2022 | on ticket #971186 - Internet too slow on VPN
"Fast response and an email to let me know our licensing was expiring just as a reminder."
Tim M.
03/29/2022 | on ticket #971120 - handset/ Licenses
"Jonathan, thanks for fixing my issue. also thanks for giving me a bit of education! i really appreciate the shortcut! THANK YOU!! 👍😃👍"
Randy C.
03/29/2022 | on ticket #971067 - VM network share access
"Thanks for being so efficient!"
Heather G.
03/29/2022 | on ticket #971105 - Please release email
"thanks for the help Scott!! 👍👍"
Randy C.
03/28/2022 | on ticket #971021 - Assistance with Screen Connect access
"My problem is fixed. Thank you."
Cindy P.
03/28/2022 | on ticket #971049 - Error messages
"Dave, Thank you for your prompt response and "how to" including screen shots regarding our change of address in our email signatures. I appreciate the extra attention that you always provide.
"
Lynn C.
03/28/2022 | on ticket #971033 - Address Change- In Outlook Office 365 Tenant
"Thanks for taking care of this so quickly!"
Heather G.
03/25/2022 | on ticket #970867 - Please release email
"thanks Brian!! 👍😃👍"
Randy C.
03/25/2022 | on ticket #970882 - User removal
"Scott was friendly, did a great job resolving our issue quickly, and helped reach out to our other vendor to push them to do the same."
Stephen R.
03/24/2022 | on ticket #970635 - Security Certificate Expiration
"It was corrected quickly."
Michelle C.
03/24/2022 | on ticket #970741 - H drive
"Dave helped me and he helped me to understand what they were trying to do with this bad email. He told me how to block any further emails from coming in and told me how to unblock emails going into my junk folder that needed to be in my inbox. He was so nice and didn't make me feel stupid which allowed me the comfort to ask further questions so I could really understand what was happening. I have always had a positive experience when interacting with TTx. Thank you so much for the excellent customer service and knowledge!"
Renee M.
03/24/2022 | on ticket #970748 - Phishing email responded to.
"Kyle is very knowledgeable and great to work with."
Denise R.
03/23/2022 | on ticket #970646 - Disconnect Problem
"Kyle is always pleasant & quick to take care of issues, as they arise."
Fran B.
03/23/2022 | on ticket #970461 - Scanner
"Scott did really good work on this! appreciate his help to make this right!"
Randy C.
03/23/2022 | on ticket #969101 - outlook on cellphone
"👍👍 thanks Brian!!"
Randy C.
03/23/2022 | on ticket #970455 - 3rd shift user needs access to plant operations network drive
"Justin resolved very quickly!"
Joseph C.
03/23/2022 | on ticket #970634 - Brightmetrics - No Realtime Data
"I have had to work with Dave a couple of times to connect my computer remotely. He has solved my problems quickly and always helpful!"
Stan K.
03/23/2022 | on ticket #970517 - Sonic Wall Extender
"Dave was great! Explained what he was doing and completed the request in a short amount of time. Thanks!"
Donna P.
03/22/2022 | on ticket #970528 - password change
"thank you Chris!! appreciate the prompt help 👍👍👍👍👍👍👍👍👍👍"
Randy C.
03/21/2022 | on ticket #970454 - PC needs access to internet for updates
"Dave was very helpful and very pleasant to work with!"
Ivan L.
03/21/2022 | on ticket #970449 - set up signature pad for mulitple users
"Brian O brought me back from the brink of insanity. My VPN has been malfunctioning all weekend in two unrelated locations where I can conduct business. I just about had it and he took care of it for me. Thanks Brian!"
Tim B.
03/21/2022 | on ticket #969360 - department email
"Scott did a great job working on the password project with us. I appreciate a spreadsheet being created so I can see when passwords are changed."
Amy L.
03/16/2022 | on ticket #968907 - Changing passwords meeting
"The friendly and efficient service!"
Heather G.
03/16/2022 | on ticket #970046 - Proofpoint Essentials - Quarantine Digest
"Even when we have a false alarm, Kyle's communication is the best!"
Lynne P.
03/15/2022 | on ticket #969832 - accidentally deleted an Excel spreadsheet today entitled “PTO”.
How We Use Net CSAT Score
The calculation
The Net CSAT Score is a single number that gives us an overall picture of how well we’re doing, based on how many positive and negative reviews we’ve received. Because it’s standardized, it’s a metric we can track weekly, and manage against. It’s calculated like this:
(Percent Positive Reviews – Percent Negative Reviews) / Total Reviews = Net CSAT Score
Feedback Collection
Every time a customer closes a support ticket, they have the opportunity to provide feedback on how well we met the expectations of our brand promise throughout that specific interaction. If they want to provide an optional comment, they are encouraged to do so. We average over 250 reviews every quarter, and broadcast our real-time CSAT score on a dashboard in our network operations center (NOC).
Thank you Dave for your quick response and releasing the quarantined email for Josh.