Quality Castings Co.
Maintaining IT stability during company changes at Quality Castings Co.
Project summary
The opportunity
Quality Castings Co. is an Ohio manufacturer known for high-volume and short-run production of quality castings. When their IT Manager announced their retirement, the company evaluated their options for IT support. After comparing the costs of hiring a new manager versus partnering with a Managed Service Provider (MSP), they determined an MSP would deliver better value.
The MSP solution offered access to an entire team of IT professionals rather than relying on a single manager. Quality Castings Co. ultimately chose TTx as their provider, impressed by our industry expertise and customer-focused approach. This partnership not only provided comprehensive IT support but also proved more cost-effective than hiring an individual replacement.
The solution
Early in our relationship, Quality Castings Co. faced a significant challenge as they adapted to remote work during quarantine in 2020. Most of their employee traditionally worked in-office, with little to no experience working from home. Our team assisted in transitioning them to Office 365 and continued to provide support to ensure a smooth transition.
The result
As a result of our support and the successful transition to Office 365, Quality Castings Co.'s employees were able to work from home starting the next day. This quick adaptation ensured minimal disruption to the company's operations and allowed employees to maintain productivity.
